Housing Support Worker (Bank/Casual)

Kent Housing Group; Ashford; On-site; GBP 28,000 - 33,000; Full time

Job summary

We are seeking a Housing Support Worker (Bank/Casual) to deliver our Wellbeing Service, which includes a 24-hour emergency response. You will be responsible for supporting tenants, managing activities, and ensuring the safety of the housing scheme. This is a flexible role designed for individuals who excel in communication and crisis management.

Qualifications

• Understanding of housing policies and safety procedures.
• Experience with tenant support.

Responsibilities

• Respond to emergency calls from tenants.
• Deliver evening activities for tenants.
• Ensure safety and compliance with policies.

Skills

Crisis management

Communication

Problem solving

Job description

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Responsibilities

The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows:

• To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.
• To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer.
• To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.
• To ensure the scheme is safe.
• To complete administrative tasks as directed by the Housing Officer.
• The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes.
  
  

Employer: Town and Country Housing

Close date: Wednesday 18/06/2025

Role Summary

Responsibilities

The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows:

• To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.
• To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer.
• To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.
• To ensure the scheme is safe.
• To complete administrative tasks as directed by the Housing Officer.
• The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes.
  
  

Click “View Job Details” for more information and to apply.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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