Housing Support Worker

Environmental Dynamics International, Asia HQ; London; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking compassionate Housing Support Workers to join their team in London. This role is pivotal in providing essential housing-related support to individuals with learning disabilities, ensuring they maintain their tenancies and live safely. With a commitment to excellence and innovation, the organization fosters a supportive environment where employees can thrive. You'll enjoy a range of benefits, including generous annual leave and opportunities for career progression. If you're passionate about making a difference and helping others, this is the perfect opportunity for you.

Benefits

25 days Annual Leave

Pension Schemes

Staff Discounts

Healthcare

Career Progression

Qualifications

• Experience in housing management and support services is essential.
• Knowledge of safeguarding regulations and frameworks is crucial.

Responsibilities

• Provide housing-related support for customers with learning disabilities.
• Ensure compliance with housing and safety regulations.

Skills

Housing Management

Support Services

Safeguarding Knowledge

Organizational Skills

Regulatory Frameworks

Emotional Resilience

Education

Health and Social Care Management Qualification (e.g., QCF Level 5)

Job description

We're looking for 2 kind, compassionate and resilient Housing Support Workers to work across our Learning Disability Services in London, Hertfordshire and Kent.

£32,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of a Housing Support Worker is to provide housing related support across learning disability services to assist customers to maintain their tenancies and to ensure that services are compliant with Housing, H&S, Fire Safety and Care Regulations.

Main duties will include:

1. Ensuring that all Complex LD services are compliant with living standards and other H&S checks.
2. Ensuring that fire inductions are adequate and fire safety checks are completed in line with P&P for all sites.
3. Ensuring the services within your patch maintain high quality standards for H&S, fire safety and living standards audits/checks.
4. Submitting all HB claims in a timely manner and effectively addressing any tenancy issues while working alongside the Look Ahead Housing Management Team.
5. Ensuring that all support is delivered in compliance with Look Ahead's policy and procedures.

This is a fixed term contract until 31st March 2025.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational Accountabilities:

1. Familiarise yourself with customers needs and profiles.
2. Model Look Ahead values, policies & procedures.
3. Organise and provide appropriate support for tenants preparing to move-on to greater independence, including applying for any grants to support the move and resettlement into their new home.
4. Be proactive in Safeguarding customers in line with P&P.

Housing Management:

1. Monitor non-payment of rent, liaise with support team/manager and propose action that can be taken to improve the situation in line with the agreed policy and procedures on arrears.
2. Assist to sort out complicated HB claims.
3. Ensure that good practice and equality of opportunity is followed.

Property Maintenance:

1. Report, order and inspect day to day repairs and estate maintenance, monitoring the performance of Look Ahead contractors.
2. Ensure that fire and other equipment is regularly serviced, tested and complies with health and safety requirements.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

1. Have housing management and support experience.
2. Have the ability to deliver excellent housing and support services.
3. Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement.
4. Be practical and methodical.
5. Have excellent organisation skills and be able to work effectively under pressure.

What you'll bring:

Essential:

1. Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks.
2. Experience of delivering housing management performance targets.
3. Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract.

Desirable:

1. Other relevant professional memberships and/or specialist qualifications.
2. Holds relevant Health and Social Care management qualification - eg QCF Level 5.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

1. We focus on Excellence and innovation.
2. We are Caring and Compassionate.
3. We are Inclusive and Trusted.
4. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description.