Housing Support Worker

Nacro; London; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a positive impact in the criminal justice system. As a Housing Support Worker, you will play a crucial role in supporting individuals in need, helping them navigate housing applications, and managing properties to ensure they meet standards. This position offers a unique opportunity to engage with diverse communities, work collaboratively with various stakeholders, and contribute to meaningful outcomes. With flexible working options and a supportive environment, this role is perfect for those passionate about social change and community support. Take the next step in your career and make a difference today!

Benefits

25 days holiday + bank holidays

Occupational sick pay exceeding statutory requirements

Flexible working options

Mileage reimbursement at 45p per mile

Qualifications

• Essential: Full UK driving license and access to a vehicle.
• Strong interest in engaging with people and adapting communication styles.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet Decent Homes Standard and manage maintenance.
• Collaborate with probation services and housing authorities.

Skills

Problem-solving

Emotional intelligence

Team collaboration

Communication skills

Organizational skills

Resilience

Education

Full UK driving license

Access to a vehicle

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives

Due to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.

Locations: London (Plus Area Weighting of up to £5000, dependent on location)

Salary: £24,962 per year (including £1,000 Unsociable Hours Payment)

Job Type: Full-Time, Permanent

Hours: 8 hours per day (occasional need to work flexibly to accommodate evening arrivals within 08:00 – 22:00 service operating hours – flexibility goes both ways, with the ability to work from home between visits and manage own diary)

Please note: A full UK driving license and access to a vehicle are essential for this role.

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low- to medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities:

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.
• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally while balancing service user needs and Nacro’s mission.
• Excellent organizational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
• Full, clean UK driving license.
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.
• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.

For further information about the role, please email [e-mail] (Talent and Resourcing Specialist)