Housing Support Worker

Kent Housing Group; Ashford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Town and Country Housing is seeking a compassionate Housing Support Worker in Ashford to deliver a responsive wellbeing service to residents, including a 24-hour emergency response during your shift. You’ll support tenants to sustain tenancies and help keep schemes safe and well maintained.

Working closely with the Housing Officer, you’ll carry out essential administrative tasks and take action on repairs, helping create a safe, supportive environment.

Responsibilities

• Deliver a responsive wellbeing service to residents
• Provide a 24-hour emergency response during your shift
• Support tenants to sustain tenancies; respond to repairs
• Carry out essential administrative tasks and help maintain safe schemes

Job description

Our Vacancy

We’re looking for a compassionate and reliable individual who is committed to supporting vulnerable residents. You’ll be calm under pressure, able to respond effectively in emergencies, and confident working both independently and as part of a team. With strong communication and organisational skills, you’ll be able to build positive relationships, prioritise your workload, and provide a high standard of service. A caring, professional approach and a genuine desire to make a difference are essential.

Employer: Town and Country Housing
Close date: Sunday 16/08/2026

What You’ll Do

As a Housing Support Worker, you will play a vital role in delivering a responsive wellbeing service to residents, including providing a 24-hour emergency response during your shift. You’ll support tenants to sustain their tenancies, respond to emergency calls, and ensure schemes are safe, secure, and well maintained. Working closely with the Housing Officer, you’ll also carry out essential administrative tasks and take action on repairs, helping to create a safe and supportive environment for residents.