Housing Support Team Leader

Housing Diversity Network; Stockport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in housing support seeks a Housing Support Team Leader. This role offers a chance to lead a dedicated team, ensuring high-quality services that empower vulnerable customers. The ideal candidate will possess strong leadership skills, focus on team development, and have a passion for innovating housing services. A successful candidate will be subject to a DBS check and must hold a valid driving licence.

Qualifications

• Proven track record managing teams delivering housing support services.
• Experience in safeguarding and compliance.
• Full driving licence and access to a vehicle required.

Responsibilities

• Shape service delivery while leading and developing the housing support team.
• Proactively manage customer feedback and mitigate risks.
• Ensure compliance with partner Service Level Agreements.

Skills

Leadership

Team Management

Customer Focus

Risk Management

Collaboration

Education

Relevant Professional Qualification

Job description

Permanent, Full-Time (37 hours per week)

This is a fantastic opportunity for a driven and experienced leader with a proven track record of managing teams that deliver high-quality, comprehensive housing support services. At the heart of the Housing Support Service is a clear mission: to empower customers to sustain their tenancies and enhance their overall wellbeing.

As the Housing Support Team Leader, you will play a key role in shaping service delivery while leading, developing, and inspiring your team. You will keep the team aligned with customer-focused goals and outcomes, ensuring high performance and exceptional service remain at the heart of everything we do. You’ll proactively manage customer feedback and complaints, contribute positively to the wider team, and take a hands-on approach to monitoring and mitigating risks.

In this pivotal role, you will be responsible for recruiting, guiding, and inspiring your team, empowering individuals to reach their full potential and contribute meaningfully to service goals. You will also ensure full compliance with partner Service Level Agreements and act as the Safeguarding Champion for the service.

Collaboration is key. You will work closely with internal departments and external partners to ensure our services evolve to meet the needs of vulnerable customers, both now and in the future. Driving innovation and embedding sustainable practices within our housing support provision will be central to your success.

If you're ready to bring your passion, ideas and innovation to Skylight and play a key role in delivering the life-changing services our customers rely on then we’d love to hear from you!

Please note that the successful candidate will be required to undergo a satisfactory Enhanced Disclosure and Barring Service (DBS) check as part of the recruitment process. Additionally, a full driving licence and access to a vehicle is essential.

For more information about this opportunity, please contact Jay Makipour on 07929 717 572.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 28th June 2025

Interview Date: 10th July 2025

Housing Support Team leader

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