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Office / Business Support Team Leader

JR United Kingdom

Manchester

On-site

GBP 35,000 - 50,000

Full time

Yesterday
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Job summary

A leading professional services firm is seeking an Office / Business Support Team Leader in Manchester. This pivotal role involves transforming and enhancing business support services while leading a geographically dispersed team. Ideal candidates are energised by change, possess strong leadership skills, and strive to improve workplace experiences. Join us to make a lasting impact within a values-led organisation.

Qualifications

  • Proven leadership experience managing admin, reception, or business support teams across multiple locations.
  • Strong organisational and project management skills with a high attention to detail.
  • Background in hospitality or customer service environments.

Responsibilities

  • Lead and inspire a geographically dispersed team of admin and reception professionals.
  • Review and restructure the business support model to create an efficient service.
  • Ensure a consistent, high-quality experience for employees and visitors.

Skills

Leadership
Communication
Organisational skills
Project Management
Customer Service

Job description

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Office / Business Support Team Leader, manchester

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Client:

AMS Group

Location:

manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Company Overview:

AMS Group are a full-service professional services firm that create value for mid-market businesses. We do this through our exceptional technical delivery teams and our personalised client approach.

Our vision is to be the best advisory-led professional services firm in the mid-market.

We are a fast-growing and ambitious advisory-led professional services firm, with a clear strategy for the next phase of our growth plan.

Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).

We've achieved 36% year on year growth in revenue, we now employ over 225 employees, with an average client satisfaction score of 98%. We are looking to increase our growth trajectory throughout 2025 and beyond.

Role Overview:

We are seeking a dynamic and people-centric leader to head up our Business Support & Reception function across the Group. This role is responsible for unifying a currently decentralised team, enhancing service delivery standards, and embedding a high-performance, client centric culture across our workplace environments.

This role is initially for a 6-12 month FTC.

You will lead the transformation of our admin and front-of-house services, reimagining how they operate through improved processes and tech-enabled solutions. A champion of people and experience, you will play a key role in reinforcing our organisational culture and workplace experience, ensuring every colleague and visitor feels welcomed and supported.

Key Responsibilities

  • Leadership & Team Development
  • Lead, manage, and inspire a geographically dispersed team of admin and reception professionals.
  • Build team capability through training, role clarity, succession planning, and performance management.
  • Foster a collaborative and supportive team culture with a clear Group-wide identity.
  • Operational Transformation
  • Review and restructure the business support model to create a cohesive, efficient service across regions.
  • Identify and implement tech-enabled tools and automation to streamline administrative and front-of-house services.
  • Develop and embed standard operating procedures and service level standards.
  • Workplace Experience & Culture
  • Ensure a consistent, high-quality experience for employees and visitors across all offices, aligned with our values.
  • Act as a culture ambassador, organising and supporting internal events, wellbeing initiatives, and group-wide engagement activities.
  • Influence workplace design, service tone, and ways of working through a hospitality and customer-service lens.
  • Service & Stakeholder Management
  • Act as the senior point of contact for all administrative and workplace queries.
  • Collaborate with Central Operations and external suppliers to drive seamless operational support across the employee lifecycle.
  • Monitor and report on service performance metrics and continuously improve based on feedback and data.
  • Proven leadership experience managing admin, reception, or business support teams across multiple locations.
  • Track record of successfully delivering operational transformation and process improvement.
  • Exceptional interpersonal and communication skills, approachable, diplomatic, and inclusive.
  • Strong organisational and project management skills with a high attention to detail.
  • Background in hospitality, workplace experience, or high-end customer service environments.
  • Experience working with technology platforms that support business support functions (e.g., room booking, visitor management, workflow automation).
  • Passionate about culture, engagement, and creating memorable workplace experiences.

Why Join Us?

This is a unique opportunity to shape and elevate the employee and visitor experience across a values-led organisation. If you are energised by building teams, leading change, and delivering excellence through people and process, this role offers a platform to make a lasting impact.

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