Housing Support Officer

Liverpool European Partnership; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

LGPS pension

Training opportunities

Health & Wellbeing

Cycle to work

Car lease scheme

Family leave

Gym membership

Employee volunteering

Medicash

Job summary

Liverpool City Council is recruiting a Housing Support Officer to provide a comprehensive range of office, management and customer service functions within the housing directorate on Property Pool Plus.

You will assess, review and process housing applications, guiding service users and delivering policy guidance to staff to ensure consistent application of the Housing allocations policy. This role offers public service impact and opportunities for training and development.

Responsibilities

• Assess, review and process housing applications within Property Pool Plus.
• Provide guidance to service users on housing allocations policy.
• Deliver training to administrative staff on housing applications.

Job description

Job title: Housing Support Officer

A bit about us

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role

In the role as a Housing Support Officer, you will provide a comprehensive range of office, management support and customer service functions within the housing directorate on housing allocations, known as Property Pool Plus

The Support Officer will assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus

As the Housing Officer you will provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy

The role of Housing Support Officer is to provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy

Our offer to you

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

If you would like any further information or an informal discussion, please contact [e-mail].

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.