Housing Support Front Desk Receptionist

Essential Employment; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise de soutien au logement recherche un réceptionniste avant, responsable de fournir un service client exceptionnel aux résidents. Le poste implique la gestion de la réception, la résolution de problèmes et le soutien administratif, le tout dans un environnement inclusif et soutenant. Ce rôle temporaire est idéal pour ceux qui souhaitent faire une différence dans leur communauté tout en développant leurs compétences professionnelles.

Qualifications

• Expérience en service client nécessaire.
• Capacité à gérer des situations difficiles avec professionnalisme.
• Compétences administratives appréciées.

Responsibilities

• Deliver exceptional customer service to all visitors and residents.
• Manage reception areas and booking appointments.
• Conduct outbound wellbeing calls to vulnerable residents.

Skills

Customer Service

Communication

Empathy

Job description

Housing Support Front Desk Receptionist needed in Stoke on Trent

The rate is £19.26ph PAYE

This is a temporary role

The reference number is: RQ1537818

The successful candidate will ensure that every resident receives a high standard of service and support. You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.

Key Responsibilities

• Deliver exceptional customer service to all visitors and residents.
• Manage reception areas, including information displays, key logs, and rooftop access requests.
• Book appointments and record resident visits using the CRM system.
• Handle challenging situations with professionalism and empathy.
• Resolve customer issues at first contact and manage complaints constructively.
• Raise repair jobs and process card payments for services.
• Maintain a clean and welcoming reception environment.
• Provide administrative support, including raising purchase orders and ordering supplies.
• Conduct outbound wellbeing calls to vulnerable residents.
• Serve as a trained first aider for the Housing Service Centre.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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