Housing Support Assistant

Sanctuary; Larkhill; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Annual leave

Sick pay

Pension

Health support

Life insurance

Parental leave

Training

Flexible working

Discounts

Job summary

Sanctuary Housing is seeking a Housing Support Assistant to support people experiencing homelessness at Compton Valley House, 90 George Street, Kidderminster. The role focuses on delivering a high-quality housing management service within a compassionate, community-focused team.

The post offers part-time hours (16 per week) with enhancements such as enhanced leave and a contributory pension. The organisation promotes inclusion and provides training and development opportunities.

Qualifications

• Experience delivering tenancy services.
• Ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths.
• NVQ Level 2 or equivalent in a relevant area.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service.
• Assist with tenancy and void management to maintain occupancy levels.
• Support and promote compliance with safeguarding policies and procedures.
• Build positive relationships with customers and key stakeholders.
• Manage supplies, furniture and equipment and keep records and filing systems up to date.

Skills

Tenancy services

Task prioritisation

Microsoft Office

GCSE English & Maths

Data analysis

Driving licence

Education

NVQ Level 2

GCSE English & Maths

Tools

Microsoft Office

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Housing Support Assistant

Compton Valley House , 90 George Street, Kidderminster, Worcestershire, DY10 1PX

£13.87 per hour

16 hours per week

Make a lasting difference, long after your shift

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Housing Support Assistant to our vibrant homelessness service at Compton Valley House, 90 George Street, Kidderminster, Worcestershire, DY10 1PX.

You'll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first - every single day. is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Your skills

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and willingness to travel occasionally

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Home Care, Healthcare