Housing Support Assistant

TN United Kingdom; Basildon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading not-for-profit organization is seeking a Housing Support Assistant in Basildon to deliver effective housing management services. This role involves supporting tenancy management, compliance activities, and building relationships with customers. The position offers comprehensive training and a range of benefits, including paid holidays and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Previous experience delivering tenancy services.
• Basic knowledge of Microsoft Office packages.
• Ability to extract and interrogate data.

Responsibilities

• Supporting tenancy and voids management.
• Maintaining compliance with Health & Safety policies.
• Building relationships with customers and stakeholders.

Skills

Tenancy services

Microsoft Office

Data extraction

Education

NVQ2 or equivalent

Grade C English and Maths GCSE

Job description

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Phoenix House, Basildon – covering Essex and East London

£14.01 per hour

37.50 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant at our Support Service at Phoenix House, Basildon.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Housing Support Assistant will include:
• Supporting the Housing & Contract Manager to deliver an effective, enhanced housing management service to Sanctuary Supported Living customers
• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with Health & Safety policies and procedures and undertaking key compliance activities
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment within our schemes
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate

Skills and experiences:
• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant area
• Ability to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• Travel will be a requirement of the role; therefore, a full valid driving licence and access to car is essential

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job reference: 224663

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.