Housing Standards Enforcement Officer - Part Time

South Norfolk and Broadland Councils; Norwich; On-site; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Employee discounts

Generous holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils is seeking a Housing Standards Enforcement Officer to help ensure private housing meets safety and quality standards across Broadland and South Norfolk. You will investigate complaints, inspect properties, and take enforcement action where needed to improve living conditions for residents.

The role requires strong investigative and communication skills, relevant environmental health qualifications, and registration.

Qualifications

• Substantial experience in housing and community enforcement.
• Degree, diploma, or equivalent in Environmental Health with professional registration.
• Ability to lead investigations and represent the Council in legal proceedings.

Responsibilities

• Investigate housing complaints to improve residents' living conditions.
• Inspect homes, HMOs, caravan sites, and other premises for compliance.
• Manage complex cases and take enforcement action to achieve compliance.
• Provide advice and support to residents, landlords, and partners.
• Collaborate with communities and agencies to promote safe, warm homes.
• Respond to unauthorised encampments and manage temporary stopping place duties.

Skills

Investigations

Housing enforcement

Regulatory experience

Stakeholder liaison

Problem solving

Education

Environmental Health Degree

Environmental Health Diploma

Registration with Environmental Health Registration Board or Chartered Practitioner Programme

Job description

Salary Band F: £43,682 - £48,748 (salary will be pro rata based on hours)

Do you want to help support the community and residents to provide safe, warm and healthy homes?

Join our Housing Standards team and play a key role in ensuring residents have access to safe, warm and healthy homes.

As a Housing Standards Enforcement Officer, you will investigate housing-related complaints and concerns, carry out inspections, assess compliance with housing legislation, and take appropriate enforcement action where necessary. Working across a diverse caseload, you will deal with private rented housing, houses in multiple occupation (HMOs), caravan and mobile home sites, unauthorised encampments, illegal eviction and harassment, and other housing standards issues.

This is a varied and rewarding role that requires strong investigative, communication and problem-solving skills. You will work closely with residents, landlords, agents, site owners, and partner organisations to secure positive outcomes and improve housing standards across Broadland and South Norfolk Councils.

The successful candidate will have relevant environmental health, housing enforcement or regulatory experience, a sound understanding of housing legislation, and the ability to manage complex cases through to resolution.

Join us and help make a real difference to the communities we serve

What you'll be doing

• Investigating housing complaints and concerns to help improve living conditions for residents.
• Inspecting homes, HMOs, caravan sites and other premises to ensure they meet legal standards.
• Managing complex cases and taking enforcement action where necessary to achieve compliance.
• Providing advice and support to residents, landlords, site owners and partner organisations.
• Working with communities and partner agencies to promote safe, warm and healthy homes across the district.
• Respond to Gypsy and Traveller unauthorised encampments as part of a patch management approach, taking appropriate proactive action and contributing to their effective resolution
• Take responsibility for the Authorities Temporary Stopping Place for Gypsy and Travellers.

About You

You will bring substantial experience in housing and community enforcement, including a proven track record of managing complex casework and liaising effectively with customers while applying relevant legislation.

With an Environmental Health Degree, Diploma, or equivalent qualification, and registration with the Environmental Health Registration Board or Chartered Practitioner Programme, you will be confident in leading investigations, able to take appropriate enforcement action, authorise and sign legal notices and summonses and represent the Council as a witness in legal proceedings, and provide specialist advice to colleagues and elected members.

You will have a strong understanding of current legislation, guidance, case law, and corporate policies, together with excellent problem-solving, decision-making, and communication skills. Your ability to negotiate, influence others, and build positive working relationships will help achieve successful outcomes in often challenging situations.

As the role requires work across multiple locations, you must also be able to travel independently as required.

Closing date: 29th November 2026

Interview date: W/c 7th December 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.