Housing Stability Outreach Specialist

Peabody; Basildon; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

25 days' annual holiday

2 paid volunteering days each year

Flexible benefits scheme

Life assurance at 4x salary

Up to 10% pension contribution

Family-friendly policies

Job summary

Peabody is seeking a Specialist Outreach Support Worker to prevent homelessness and sustain tenancies. You will provide trauma-informed, person-centred support to people at risk of homelessness, helping them access services and promote independence across South Essex.

You’ll support clients with complex needs, carry out assessments and planning, and work with partners to improve outcomes. A UK driving licence and access to a car are essential.

Qualifications

• Experience supporting vulnerable people in housing, homelessness, or related services.
• Strong knowledge of housing law, welfare benefits and homelessness prevention.
• Ability to work in crisis situations with effective communication.

Responsibilities

• Manage a caseload of customers, delivering tailored support that promotes independence and positive outcomes.
• Support customers with complex needs, including budgeting, education and training opportunities, tenancy-related issues, and access to specialist services.
• Carry out assessments, risk assessments, support planning, reviews, and crisis intervention as required.
• Run drop-ins across South Essex, offering support, encouragement, and practical help
• Work collaboratively with statutory, voluntary, and community organisations to improve outcomes for people at risk of homelessness.
• Support customers to access services relating to mental health, substance misuse, physical health, employment, and wellbeing.
• Maintain accurate customer records, case notes, and performance data in line with organisational and regulatory requirements.

Skills

Caseload management

Trauma-informed practice

Housing law knowledge

Budgeting and money management

Crisis intervention

Communication skills

Record-keeping and IT

Flexibility and resilience

Job description

Peabody is seeking a Specialist Outreach Support Worker to prevent homelessness and sustain tenancies. You will provide trauma-informed, person-centred support to people at risk of homelessness, helping them access services and promote independence across South Essex.

You’ll support clients with complex needs, carry out assessments and planning, and work with partners to improve outcomes. A UK driving licence and access to a car are essential.