Housing Stability Navigator

Stepping Stone Projects; Manchester; On-site; GBP 23,000 - 30,000; Full time

Job summary

Stepping Stone Projects in Trafford is seeking a compassionate Supported Housing Worker to help people at risk of homelessness secure and sustain housing. You will manage a caseload across dispersed properties, provide person-centred support, assist with budgeting, benefits and move-on planning, and collaborate with local agencies.

This role offers a stable, community-focused environment with a clear impact on independence and tenancy stability, requiring strong communication and organisational

Qualifications

• Experience of supporting customers to sustain tenancies.
• Knowledge of Housing Benefit and welfare benefits system.
• Experience with move-on planning and helping access suitable long-term accommodation.
• Understanding of homelessness barriers and challenges.
• Experience coordinating with agencies to deliver holistic support.

Responsibilities

• Managing a caseload of customers living within dispersed properties across Trafford, providing housing-related support tailored to individual needs.
• Supporting customers to sustain their tenancies, manage their finances, access benefits, and work towards their housing and personal goals.
• Working closely with local authorities, housing providers and partner agencies to coordinate support and achieve positive outcomes.
• Completing regular support sessions, maintaining accurate records, and monitoring progress against agreed support plans.
• Supporting customers to access move-on opportunities while promoting independence, wellbeing and long-term housing stability.

Skills

Caseload management

Housing support

Budgeting & benefits guidance

Communication

Time management

Tools

Driving licence (UK)

Job description

Stepping Stone Projects in Trafford is seeking a compassionate Supported Housing Worker to help people at risk of homelessness secure and sustain housing. You will manage a caseload across dispersed properties, provide person-centred support, assist with budgeting, benefits and move-on planning, and collaborate with local agencies.

This role offers a stable, community-focused environment with a clear impact on independence and tenancy stability, requiring strong communication and organisational