Housing Management Officer

Stepping Stone Projects; Manchester; In loco; GBP 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Stepping Stone Projects seeks a proactive Housing Management Officer for its Whitworth Road service in Rochdale. The role focuses on empowering individuals experiencing homelessness to live independently through trauma-informed, person-centred support and tenancy management.

You will work with housing and support services to sustain safe homes, improve daily living skills, and enable successful move-on into longer-term accommodation.

Competenze

• Experience of working with people with complex needs.
• Ability to respond to conflict situations calmly and firmly.
• Capable of managing a defined caseload.
• Good time management and IT skills.
• Understanding of housing management principles.
• Positive, proactive approach to work.

Mansioni

• Manage a defined caseload and collaborate with partner agencies.
• Help customers access welfare, housing benefits, and essential ID.
• Work with external services (drug/alcohol, primary care, mental health) to engage customers.
• Develop budgeting, tenancy management, and independent living skills.
• Support customers to maintain a safe, secure home and plan move-on.
• Proactively monitor tenancies, rent payments, arrears, and anti-social behaviour; maintain records.

Conoscenze

Caseload management

Conflict handling

Time management

IT skills

Housing management

Positive attitude

Descrizione del lavoro

Make a difference. Maintain Homes. Support Independence

At Stepping Stone Projects, we're committed to preventing homelessness, promoting independence, and empowering people to build stable, lasting futures.

We're looking for a proactive and compassionate Housing Management Officer to join our Whitworth Road service in Rochdale. Whitworth Road is a supported accommodation scheme made up of 14 self-contained flats for people experiencing homelessness with a local connection to the Rochdale area. The service supports individuals with complex needs, providing a structured and supportive environment to help them move on successfully into longer-term accommodation.

This is a rewarding opportunity to make a real difference, supporting customers in a trauma-informed, person-centred and asset-based way. You'll work alongside individuals to develop the skills and confidence they need to live independently and also help customers maintain safe and secure homes, build daily living skills, and prepare for independent living.

What you'll be doing

In this role, you'll manage a defined caseload and work alongside colleagues and partner agencies to help customers build the skills and stability they need for independent living. You'll support individuals to:

• Secure and sustain welfare and housing benefits, access banking services, and obtain essential ID
• Work in partnership with external agencies, including drug and alcohol, primary care, and mental health services, to encourage engagement
• Develop customers’ budgeting, tenancy management, and independent living skills
• Support customers to maintain a clean, safe and secure home, and prepare for successful move-on to longer-term accommodation
• Proactively manage tenancies, including monitoring rent payments, addressing arrears, and responding to anti-social behaviour
• Carry out property checks, prepare properties for re-let, liaise with landlords and contractors, and maintain accurate records and reports

About You

We would love to hear from you if you bring the following:

• Experience of working with people with complex needs, who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner
• A confident outlook with a positive, 'can do' attitude
• The ability to deal with people on a variety of different levels with a professional approach
• Ability to manage a caseload
• Good time management and IT skills
• An understanding of housing management

Please note: This post is subject to an enhanced DBS check as part of our safer recruitment process.

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