Housing Stability & Homelessness Prevention Officer

London Borough of Brent; Wembley; On-site; GBP 42,000 - 43,000; Full time

Job summary

London Borough of Brent is seeking a committed Housing Needs Officer to join the specialist homelessness service. You will assess households, identify housing solutions, and work with landlords and social services to prevent and relieve homelessness.

This frontline role focuses on timely, compassionate support, statutory duties under housing legislation, and maintaining robust case records while delivering outcomes for families facing housing distress.

Qualifications

• Experience in Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
• Customer-focused mindset with strong communication skills
• Ability to manage complex caseloads in a front-line environment
• Proven negotiation, advocacy or mediation skills
• Collaborative team player with internal/external partners
• Excellent casework record-keeping and IT skills
• Experience working with vulnerable households in housing needs
• Understanding of inner-London housing market challenges including LHA and welfare reforms

Responsibilities

• Be the first point of contact for families and pregnant individuals facing homelessness
• Assess circumstances and immediate needs under housing legislation
• Provide practical advice and identify sustainable housing solutions
• Work with landlords, social services and external partners to prevent/relieve homelessness
• Manage a caseload and drive early intervention to sustain tenancies
• Deliver early interventions by identifying risk factors for homelessness
• Facilitate mediation between tenants, landlords and networks
• Provide guidance on welfare benefits, income maximisation and private rented pathways
• Conduct statutory housing assessments and Personalised Housing Plans

Skills

Customer service

Communication

Problem solving

Negotiation

Job description

London Borough of Brent is seeking a committed Housing Needs Officer to join the specialist homelessness service. You will assess households, identify housing solutions, and work with landlords and social services to prevent and relieve homelessness.

This frontline role focuses on timely, compassionate support, statutory duties under housing legislation, and maintaining robust case records while delivering outcomes for families facing housing distress.