Housing Solutions Specialist

Hatched Recruitment Group; Nuneaton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Hatched Recruitment Group is seeking an experienced Housing Solutions Officer to join a busy Housing and Communities service on a temporary basis. You will prevent homelessness, assess housing needs and provide effective housing solutions to customers who are homeless or at risk.

Key responsibilities include assessing cases, developing Personal Housing and Wellbeing Plans, and coordinating with landlords and partner agencies to secure suitable housing options.

Qualifications

• Experience in housing, homelessness or public sector environments.
• Strong knowledge of homelessness legislation (Homelessness Act 2002 and Homelessness Reduction Act 2017).
• Experience of direct customer service and multi‑agency working.
• Excellent communication and interpersonal skills.
• Strong organisational and case management skills.
• Ability to work under pressure and manage sensitive situations.

Responsibilities

• Manage homelessness cases in line with Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
• Undertake assessments and determine statutory duties relating to Prevention, Relief and Homelessness.
• Develop and maintain Personal Housing and Wellbeing Plans.
• Provide advice and support to customers to prevent homelessness where possible.
• Explore and secure appropriate housing options and solutions.
• Assist with housing register and allocation processes including choice-based lettings.
• Make temporary accommodation placements and complete risk and suitability assessments.
• Manage rent accounts for customers in temporary accommodation.
• Work with landlords, letting agents, voluntary and community organisations and partner agencies.
• Maintain accurate case records and complete reports and returns.
• Provide high standard of customer service, handling complex situations with sensitivity.
• Contribute to service improvement and wider housing initiatives.

Job description

Hatched Recruitment Group is seeking an experienced Housing Solutions Officer to join a busy Housing and Communities service on a temporary basis. You will prevent homelessness, assess housing needs and provide effective housing solutions to customers who are homeless or at risk.

Key responsibilities include assessing cases, developing Personal Housing and Wellbeing Plans, and coordinating with landlords and partner agencies to secure suitable housing options.