Housing Solutions Officer - Impactful Housing Advocate

Manchester City Council; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 26 days’ annual leave

Buy up to two extra weeks’ leave

Volunteering leave

35-hour work week

Annual pay reviews

Public service pension scheme

Enhanced parental and carers leave

Employee discounts

Good Employment Charter

Job summary

Manchester City Council is recruiting for a Housing Solutions role within the Housing Services. The post involves managing a varied caseload, gathering information from multiple sources, and assessing cases against statutory duties to produce clear outcomes.

You will agree realistic actions with residents, keep cases moving, and work with colleagues and external agencies to secure practical housing pathways. The role emphasises collaboration, inclusivity, and timely, lawful decision‑making.

Qualifications

• Clear and confident communication skills, with the ability to explain processes, options and decisions.
• Strong decision‑making and judgement, using evidence to reach balanced conclusions.
• Analytical and investigative skills, with experience gathering and interpreting information.
• Ability to manage a varied caseload, meeting statutory timescales.
• Experience of accurate record‑keeping using ICT systems and maintaining audit‑ready case notes.

Responsibilities

• Manage a varied caseload and gather information from different sources.
• Assess circumstances against statutory duties and produce clear written outcomes.
• Agree realistic actions with residents and keep cases moving at pace.
• Work with colleagues and external agencies to secure practical housing pathways.
• Build effective working relationships with partner organisations to achieve timely, lawful outcomes.

Skills

Communication skills

Decision making

Analytical skills

Case management

Cross‑agency collaboration

Equality & inclusion

Job description

Manchester City Council is recruiting for a Housing Solutions role within the Housing Services. The post involves managing a varied caseload, gathering information from multiple sources, and assessing cases against statutory duties to produce clear outcomes.

You will agree realistic actions with residents, keep cases moving, and work with colleagues and external agencies to secure practical housing pathways. The role emphasises collaboration, inclusivity, and timely, lawful decision‑making.