Housing Solutions Officer (Full Time)

New Start; Tees Valley; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Excellent pensions

Staff networks

Flexible working

Electric car scheme

Cycle to work scheme

Wellbeing portal

Staff Lottery

Travel and parking schemes

Ongoing training and development

Job summary

Middlesbrough Council is seeking a Housing Solutions Officer to help residents in interim accommodation move into long-term homes in Middlesbrough, North Yorkshire. You will assess housing options, identify barriers, and coordinate with partners to ensure timely outcomes while delivering practical housing guidance.

The role requires a proactive, customer-focused approach with strong communication. Works Monday–Friday with opportunities for flexible/blended working and a comprehensive induction

Qualifications

• Experience working with housing services and supporting residents.
• Ability to communicate with applicants, colleagues and external stakeholders.

Responsibilities

• Make statutory decisions for residents in interim/temporary accommodation.
• Explore housing options and identify barriers to move-on outcomes.
• Be creative and innovative in supporting applicants needing move-on support.
• Visit temporary accommodation placements and assist with viewings and funding applications.
• Record information accurately and timely; communicate with colleagues, applicants and stakeholders.
• Support the Housing Solutions team with housing advice, Monday to Friday.

Job description

Jobs

Housing Solutions Officer

More Information

Salary

£32,046 - £33,673

Expires

22/09/2026

Location

Middlesbrough, North Yorkshire

Job Type

Full Time

The role

At Middlesbrough, we truly live our values and incorporate them into everything we do.

We are passionate about improving the lives of our residents, focused on achieving and creative in the way we work with customers, ensuring they get the best support available.

We have an exciting, permanent opportunity for a motivated individual to join the Housing Solutions team.

We are looking for someone who can:

• Make statutory decisions in line with the relevant legislation whilst working with individuals, couples, and families who are placed in interim and temporary accommodation to facilitate their move into long term accommodation in a timely manner.
• Take a proactive approach to ensure all suitable housing options are explored. Identifying potential barriers and what actions are required to achieve the desired outcomes.
• Be creative and innovative in your approach to supporting applicants who require move on support.
• Work as part of the wider Housing Solutions team, completing visits to temporary accommodation placements, supporting applicants to property viewings also support with funding applications.
• Record information accurately and in a timely manner.
• Effectively communicate with colleagues, applicants and stakeholders.
• Be part of a service that provides housing advice and support, Monday to Friday.

Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate).

New staff joining Middlesbrough can expect a warm welcome from the teams, our Director and Chief Executive and full induction process.

To be successful in this role you will need to demonstrate your commitment to Our Values, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing Housing Solutions.

If this is you, this may be the opportunity you are looking for!

In return we can offer:

• Generous annual leave entitlement with an option to purchase up to 10 additional days annual leave per year.
• Excellent pensions plus top-up options.
• Staff networks run by our staff for our staff.
• Flexible working (dependent on the job role).
• Electric car scheme.
• Cycle to work scheme.
• Employee benefits portal including Wellbeing and Employee Assistance Programme.
• Staff Lottery.
• Travel and car parking schemes.
• Ongoing training and development opportunities.
• Fantastic career opportunities and lots more!

If you would like to talk through this opportunity further, please contact Joanne West, Team Manager – Housing Solutions at [e-mail] or Natalie Banks, Assistant Team Manager – Housing Solutions at [e-mail] .

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Company: Middlesbrough Council

Salary: £32,046 - £33,673

Location: Middlesbrough, North Yorkshire

Sector: Housing

Sector: Community Services

Job Role: Officer

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Housing Solutions Officer