Housing Solutions Officer

North East Combined Authority; Tees Valley; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Pensions

Staff networks

Flexible working

Electric car scheme

Cycle to work

Wellbeing portal

Staff Lottery

Travel and car parking

Training and development

Career opportunities

Job summary

Middlesbrough Council is seeking a dedicated Housing Solutions officer to join the team in Middlesbrough. This permanent role focuses on making statutory housing decisions and supporting residents moving from interim accommodation to long-term housing.

The post emphasizes proactive problem-solving, collaboration with services, and engaging applicants to overcome barriers. A blended working environment and ongoing development opportunities are offered.

Qualifications

• Experience working with a range of services.
• Ability to interpret legislation and apply it to housing placements.

Responsibilities

• Make statutory decisions for residents in interim and temporary accommodation.
• Proactively explore housing options and identify barriers.
• Support move-on arrangements for applicants.
• Conduct visits to temporary placements and assist with property viewings and funding applications.
• Record information accurately and timely; communicate with colleagues and applicants.

Skills

Statutory decisions

Housing options

Communication

Record keeping

Interagency collaboration

Job description

At Middlesbrough, we truly live our values and incorporate them into everything we do.

We are passionate about improving the lives of our residents, focused on achieving and creative in the way we work with customers, ensuring they get the best support available.

We have an exciting, permanent opportunity for a motivated individual to join the Housing Solutions team.

We are looking for someone who can:

• Make statutory decisions in line with the relevant legislation whilst working with individuals, couples, and families who are placed in interim and temporary accommodation to facilitate their move into long term accommodation in a timely manner.
• Take a proactive approach to ensure all suitable housing options are explored. Identifying potential barriers and what actions are required to achieve the desired outcomes.
• Be creative and innovative in your approach to supporting applicants who require move on support.
• Work as part of the wider Housing Solutions team, completing visits to temporary accommodation placements, supporting applicants to property viewings also support with funding applications.
• Record information accurately and in a timely manner.
• Effectively communicate with colleagues, applicants and stakeholders.
• Be part of a service that provides housing advice and support, Monday to Friday.

Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate).

New staff joining Middlesbrough can expect a warm welcome from the teams, our Director and Chief Executive and full induction process.

To be successful in this role you will need to demonstrate your commitment to Our Values, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing Housing Solutions.

If this is you, this may be the opportunity you are looking for!

In return we can offer:

• Generous annual leave entitlement with an option to purchase up to 10 additional days annual leave per year.
• Excellent pensions plus top-up options.
• Staff networks run by our staff for our staff.
• Flexible working (dependent on the job role).
• Electric car scheme.
• Cycle to work scheme.
• Employee benefits portal including Wellbeing and Employee Assistance Programme.
• Staff Lottery.
• Travel and car parking schemes.
• Ongoing training and development opportunities.
• Fantastic career opportunities and lots more!

If you would like to talk through this opportunity further, please contact Joanne West, Team Manager – Housing Solutions at [e-mail] or Natalie Banks, Assistant Team Manager – Housing Solutions at [e-mail].

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.