Housing Solutions Administrator

Gravesham Borough Council; Gravesend; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Free parking

Eye care vouchers

Cycle to Work Scheme

VDU glasses

Job summary

Gravesham Borough Council is seeking a 12-month part-time administrator to support the Housing Solution Team in delivering essential services to those at risk of homelessness. The role requires excellent customer service, flexibility, and willingness to work across the department, handling enquiries, records, data, and meetings.

Applicants should have 4 GCSEs including Maths & English, or equivalent, and experience with vulnerable households or young people.

Qualifications

• 4 GCSEs grade 4/C including Maths & English, or equivalent qualifications.
• Experience working with vulnerable households or young people.
• Previous administrative support in a front-facing service area.

Responsibilities

• Handle enquiries and provide front-line customer service.
• Maintain accurate records and data recording.
• Process invoices and support financial duties.
• Organise meetings and take minutes; support projects.

Skills

Customer service

Administrative support

Data recording

Education

GCSEs incl. Maths & English

Job description

Salary:£15,930.97 to £17,517.35per annum (inclusive of allowances)
Location:Civic Centre, Gravesend
Contract:Temporary
Working Pattern:Part-time
Hours:22hours per week.
Closing Date:4October 2026

Proposed interview date: 15 October 2026

The Role

The Council's Housing Solution Team provide essential support to those who are, or are at risk of facing homelessness and are looking for a 12 month part-time administrator to support them in the delivery of their services. The postholder needs to have excellent customer service skills, a flexible approach and willingness to work across the department undertaking a variety of administrative duties to support the teams. Key tasks will include managing enquiries, assisting with accurate records management, data recording and reporting, financial duties such as processing invoices, organising and minute-taking for meetings, assisting with specific projects. If you are looking to work in a busy, front line service area that provides support to those facing challenging situations, then this could be the role for you.

About you

• Previous administrative support in a similar front-facing service area
• 4 GCSE's Grade 4/C including Maths & English, or equivalent qualifications
• Experience working with vulnerable households or young people

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• A minimum of 23 days holiday entitlement, plus paid bank holidays.
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentationin different format such as braille or large print, please contact the Human Resources Team on 01474 337374.