Housing Services Team Leaders x 2

Blackpool Coastal Housing Ltd; Lancashire; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

26 days annual leave + bank holidays

LGPS membership

Wellbeing programme

Employee assistance

Job summary

Blackpool Coastal Housing is recruiting two Housing Services Team Leaders to oversee Lettings and Rents teams. You will drive a high-quality, customer-focused housing management service, monitor performance, and lead staff through reviews and training.

Collaboration with BCH, Council departments and partners is essential to deliver seamless services, comply with legislation, and achieve positive outcomes for tenants.

Qualifications

• Significant experience working with tenants in social housing.
• Experience of multi-agency and partnership working is desirable.
• Supervisory or management experience with the ability to lead, motivate and develop a team.

Responsibilities

• Oversee day-to-day operation of the Lettings or Rents team to ensure efficient service.
• Monitor performance, analyse data, and report on KPIs and service improvements.
• Support staff through 1:1s, performance reviews and training opportunities.
• Ensure compliance with housing legislation and BCH policies.

Skills

Tenant relations

Supervisory experience

Communication skills

Problem solving

Organisational skills

Education

GCSEs incl Maths & English

Supervisory/management qualification

Tools

MS Office

Job description

Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, on behalf of Blackpool Council, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.

At BCH, we are committed to delivering excellent housing services and outstanding customer experiences for our tenants and communities. We are looking for two experienced and motivated Team Leaders to support the delivery of a high-quality, customer-focused housing management service.

About the Role

We have two vacancies, one within our busy Lettings Team and one within our Rents Team. As Housing Services Team Leader, you will be responsible for overseeing the day-to-day operation of the team, ensuring the delivery of an efficient, responsive, and customer-focused housing management service. You will provide effective leadership, support, and guidance to staff, creating a positive working environment and promoting a culture of continuous improvement, accountability, and excellent customer service.

Working closely with the Housing Services Manager, you will play a key role in the development and improvement of the service, supporting the delivery of strategic objectives and ensuring that performance targets and Key Performance Indicators (KPIs) are consistently achieved. You will monitor team performance, analyse service information, and produce reports, identifying opportunities to improve processes and enhance the customer experience.

You will be responsible for supervising, developing, and supporting staff through regular one-to-one meetings, performance reviews and training opportunities, ensuring the team has the skills and knowledge required to deliver a high-quality service. You will also ensure compliance with housing legislation, organisational policies, and procedures, maintaining high standards of service delivery and governance.

The role involves working collaboratively with colleagues across BCH, Council departments, and external partner agencies to deliver seamless services for tenants and applicants. You will also take a lead role in responding to complex enquiries, complaints, and elected member enquiries, demonstrating sound judgement, professionalism, and a commitment to achieving positive outcomes for customers.

This is an excellent opportunity for two experienced housing professionals with strong leadership skills, a passion for customer service and the ability to drive performance, develop people and contribute to the ongoing success of the Lettings and Rents Services.

The Ideal Candidate Must Possess:

• Significant experience of working with tenants within a social housing environment.
• Experience of multi-agency and partnership working
• Strong supervisory or management experience, with the ability to lead, motivate and develop a team.
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Good organisational skills and the ability to manage competing priorities.
• Computer literacy, including experience using Microsoft Office applications.
• A strong commitment to delivering excellent customer service.

Experience working within housing services, local authority or housing association environments is desirable but not essential.

Essential Requirements

• A minimum of 3 GCSEs (or equivalent), including Maths and English at Grade 4/C or above.

A supervisory or management qualification and a qualification in social care or housing would be beneficial.

Please note that any offer of employment will be subject to satisfactory clearance from the Disclosure and Barring Service (DBS).

What we Provide

• Competitive rates of pay
• Minimum of 26 days paid annual leave per annum, in addition to bank holidays, with annual leave entitlement increasing with service
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work.
• Option to join BHSF - a voluntary salary sacrifices Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde, and Wyre Credit Union for preferential rates on financial services.
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity, and adoption pay schemes.
• A wide variety of training and learning and development opportunities.
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support

If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

Closing date: Monday, 21st September 2026 at Midnight
Interview date: Thursday, 1st October 2026

• BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible