Housing Resolutions Team Leader

Brent Council; Manor Park; On-site; GBP 54,000 - 57,000; Full time

Benefits offered by this job

Annual leave 27 days

LGPS

Hybrid working

Family-friendly policies

Eye care

EAP

Season ticket loans

Cycle to Work

Learning and development

Brent Rewards

Job summary

Brent Council is seeking an experienced leader to manage Brent's Specialist Homelessness Service frontline team, delivering high-quality support to families and pregnant people facing homelessness.

This role requires a deep knowledge of homelessness legislation, proven leadership, and a people-centred approach to secure appropriate housing solutions while ensuring compliance and compassionate service delivery.

Qualifications

• Comprehensive knowledge of homelessness legislation and case law.
• Hands-on experience in preventing homelessness and making statutory decisions.
• A strong understanding of prevention strategies and housing pathways.
• Proven experience in leading and managing a successful team.
• Excellent negotiation and problem-solving skills.
• A people-focused approach, with a commitment to delivering an exceptional service.

Responsibilities

• Oversee a team delivering high-quality support to families, some of whom have complex needs.
• Guide officers in assessing cases, identifying tailored housing solutions, and managing service user expectations.
• Ensure compliance with homelessness legislation, leading on statutory decisions and prevention strategies.
• Foster a flexible, person-centred approach, recognizing that every household's needs are unique.
• Lead, develop, and inspire your team, ensuring they have the skills and confidence to deliver exceptional outcomes.

Skills

Homelessness law

Statutory decisions

Leadership

Negotiation

People-centric

Job description

Salary range: 53,919 - 57,150 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time

Lead, Inspire, and Make a Lasting Impact - Join Brent's Specialist Homelessness Service

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

A Leadership Opportunity to Change Lives

We are looking for an experienced and passionate leader to manage a frontline service and a team of officers supporting families and pregnant people facing homelessness. In this fast-paced and dynamic role, you will:

• Oversee a team delivering high-quality support to families, some of whom have complex needs
• Guide officers in assessing cases, identifying tailored housing solutions, and managing service user expectations
• Ensure compliance with homelessness legislation, leading on statutory decisions and prevention strategies
• Foster a flexible, person-centred approach, recognizing that every household's needs are unique
• Lead, develop, and inspire your team, ensuring they have the skills and confidence to deliver exceptional outcomes

A Passionate, Resilient and Skilled Leader

We are seeking a motivated and ambitious individual with:

• Comprehensive knowledge of homelessness legislation and case law
• Hands-on experience in preventing homelessness and making statutory decisions
• A strong understanding of prevention strategies and housing pathways
• Proven experience in leading and managing a successful team
• Excellent negotiation and problem-solving skills
• A people-focused approach, with a commitment to delivering an exceptional service

This is an excellent opportunity to step into a leadership role where your work will directly impact lives. If you are ready for a challenging yet highly rewarding career move, we want to hear from you.

Why join us?

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment