Housing Repairs & Programs Coordinator

Southampton City Council; Southampton; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Excellent local government pension

Flexible working options

Training and development

Health and wellbeing support

Discounts with Southampton CityCouncil

Job summary

Southampton City Council is seeking a Programme Support Officer to support the Housing Works service in delivering high-quality repairs and maintenance across more than 16,500 properties. You will plan, schedule and coordinate resources, maintain systems, and handle customer enquiries with professionalism.

You will assist Programme Managers, raise works and invoices, monitor progress and costs, liaise with contractors, and contribute to service improvement.

Qualifications

• Experience in customer service or planning within repairs or maintenance
• Understanding of property maintenance, housing services, or construction environments
• Strong IT skills and experience with databases and scheduling systems
• Ability to manage workloads, meet deadlines and work under pressure
• Excellent communication skills, with ability to explain technical matters clearly to customers
• Proactive and flexible attitude with attention to data accuracy

Responsibilities

• Plan and schedule work, ensuring effective deployment of trade resources
• Manage and update work planning and housing maintenance systems
• Handle customer enquiries via phone, email and in person
• Coordinate repairs, maintenance, void works and improvement projects
• Raise and manage works orders, purchase orders and invoices
• Monitor job progress and costs to ensure value for money
• Liaise with contractors, suppliers and internal teams to maintain service delivery
• Maintain accurate data and documentation in line with council procedures
• Support customer satisfaction activities, including feedback and complaint handling
• Contribute to performance monitoring and continuous service improvement

Skills

Customer service

Planning & coordination

IT skills

Communication

Attention to detail

Work under pressure

Education

NVQ Level 2 or equivalent

Tools

Scheduling systems

MS Office / databases

Job description

Southampton City Council is seeking a Programme Support Officer to support the Housing Works service in delivering high-quality repairs and maintenance across more than 16,500 properties. You will plan, schedule and coordinate resources, maintain systems, and handle customer enquiries with professionalism.

You will assist Programme Managers, raise works and invoices, monitor progress and costs, liaise with contractors, and contribute to service improvement.