Cleaning & Waste Management Team Leader

Onward Homes; West Kirby; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Salary £44,700 per annum

40 days paid holiday (32 + bank hols)

Pension scheme (matched up to 10%)

Health cash plan

Learning for life scheme (£150/yr)

Discounts & cash back offers

Flexible working environment

Job summary

Onward Homes is seeking an Experienced Cleaning & Waste Management Team Leader to join our Operations team to help deliver high-quality environmental services across our communities. This role is primarily based at Liverpool 405 Tower Street L3 4BJ but mobile working will be required at our other offices and neighbourhoods across Merseyside, Cheshire and South Manchester.

Be responsible for the effective management of in-house environmental services teams and contracted services, ensuring high

Qualifications

• Knowledge and experience of service contracts and their effective management and administration.
• Budget management skills and value-for-money focus.
• Knowledge of health and safety responsibilities and best practice.
• Track record meeting deadlines and KPIs in customer-facing roles.
• Ability to communicate effectively with customers, colleagues and external organisations.

Responsibilities

• Provide line management to an Environmental Services team, managing resources to achieve objectives and budgets.
• Monitor and manage performance of contractors, produce KPIs and audits, and chair meetings.
• Collaborate with the Contact Centre and other areas to drive customer service improvements and handle enquiries.
• Keep environmental services contracts, compliance and risks data up to date and support data management systems.
• Deliver services to agreed productivity, safety and quality standards with a budget-focused approach.
• Identify and develop partnerships to deliver environmental objectives regionally.

Skills

Line management

Budget management

Health & safety

Communication

Driving licence

IT – Microsoft Office

Education

GCSE or equivalent

ILM management (desirable)

Level 3 in Horticulture (desirable)

Tools

Microsoft Office

Job description

About The Role

• We offer a competitive salary of £44,700 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

We are looking for an Experienced Cleaning & Waste Management Team Leader to join our Operations team to help and deliver high-quality environmental services across our communities. This role is primarily based at Liverpool 405 Tower Street L3 4BJ but mobile working will be required at our other offices and neighbourhoods across Merseyside, Cheshire and South Manchester.

be r responsible for the effective management of in-house environmental services teams and contracted services across an Onward region, ensuring high levels of quality, customer satisfaction and other performance targets.

Responsibilities

Line Management and Leadership

• Provide line management to an Environmental Services team, managing resources to ensure that organisational and team objectives are achieved. Act as a point of escalation, providing leadership, guidance and support. Manage internal resources and budgets effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction. Promote and lead a best-in-class Environmental services team and embed a positive health and safety culture. Drive culture change across the organisation based on the 8 values.

Contract Management

• Monitor and manage performance of grounds maintenance and cleaning contractors. Producing KPIs and audits. Chair contractor management meetings and ensuring specification and standards are maintained.

Customer Service

• Work with the Contact Centre and other internal service areas to deliver a collaborated customer service approach. Review performance information and regularly assess operations with customer service improvements in mind. Oversee the handling of enquiries and complaints within EST, being the point of escalation as required.

Data Management

• Ensure information is up to date relating to environmental services contracts, compliance, and risks. Support the development of appropriate data management systems by accurately recording all standards and inspection regimes.

Performance Measurement

• Deliver in-house services to the agreed standards of productivity, safety and quality with a commercial focus to budget costs. Produce management information and reports on all aspects of environmental services.

Partnership working

• Identify, build and develop an extensive network of internal and external partnerships to deliver environmental service objectives successfully in the region. Be an ambassador for the organisation and an advocate for customers.

What we require?

Essential

• Knowledge and experience of service contracts and their effective management and administration.
• Good commercial understanding of value for money and budget management.
• Knowledge of best practice in environmental services including Grounds Maintenance.
• Track record of working under pressure, meeting deadlines and hitting KPI’s in a customer facing role.
• Experience of thriving in a team context, maintaining excellent relationships.
• Ability to communicate effectively with customers, colleagues and external organisations.
• Knowledge of health and safety responsibilities.
• Professional and flexible approach.
• IT Skills – Microsoft office.
• A Full UK Driving Licence and access to your own car.

Desirable

• Experience of Environmental service provision in the housing sector.
• Experience of partnership working with external agencies.
• Experience of managing large dispersed direct labour teams.
• A working knowledge of Horticulture.

Qualifications

Essential

• Educated to GCSE standard or equivalent qualification/ experience.

Desirable

• ILM management qualification or similar.
• Level 3 qualification or above in Horticulture or similar.

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.