Leasehold Income Recovery Specialist

Wythenshawe Community Housing Group; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days Annual Leave

Health Care Plan

Pension scheme contributions

Car Lease Scheme

Cycle to Work scheme

Volunteering days

Salary Sacrifice Pension

Job summary

Wythenshawe Community Housing Group is seeking a proactive Leasehold Income Officer to join the Income Management team in Manchester. You will take ownership of arrears across leasehold and non-social housing portfolios, negotiating plans and pursuing recovery while delivering a professional customer service.

The role emphasizes debt recovery, negotiation, and accurate record-keeping, with flexible hours and DBS check, full UK driving licence required, and opportunities to contribute to income

Qualifications

• Experience of income recovery and arrears management, ideally within a private rented, leasehold, shared ownership or housing environment.
• Strong negotiation, communication and customer service skills.
• Knowledge of debt recovery processes, housing and leasehold legislation and welfare benefits.

Responsibilities

• Managing arrears cases across our leasehold, shared ownership, market rent and rent to buy portfolio.
• Negotiating affordable and sustainable repayment plans with customers and taking timely action to recover outstanding debt.
• Preparing legal notices and supporting legal recovery processes where required, ensuring compliance with relevant legislation and procedures.
• Working closely with colleagues to identify alternatives to legal action and support customers appropriately.
• Maintaining accurate records, updating IT systems and providing management information on performance and recovery activity.
• Supporting continuous improvement and contributing to wider income management initiatives.

Skills

Income recovery

Negotiation

Customer service

Debt recovery processes

Analytical & numeracy

IT skills

Tools

Case management software

Job description

Wythenshawe Community Housing Group is seeking a proactive Leasehold Income Officer to join the Income Management team in Manchester. You will take ownership of arrears across leasehold and non-social housing portfolios, negotiating plans and pursuing recovery while delivering a professional customer service.

The role emphasizes debt recovery, negotiation, and accurate record-keeping, with flexible hours and DBS check, full UK driving licence required, and opportunities to contribute to income