Housing Register Assistant

Wigan Council; Wigan; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Wigan Council is seeking a Housing Register Assistant to join the Allocation and Accommodation team. You will process housing register applications and respond to telephone and email enquiries from applicants.

You will provide advice on available housing options in the borough and signpost to other council services where needed. The role is based at Wigan Town Hall with hybrid working and a 37-hour week.

Qualifications

• Processing housing register applications and responding to telephone and email enquiries.
• Advising on housing options in the borough and signposting to other teams.
• Positive, proactive approach with good time management.

Responsibilities

• Process housing register applications and collate statistical information as required.
• Provide advice to applicants and respond to enquiries to support move planning.

Job description

Priority Candidates will be considered in the first instance

Wigan Town Hall/Hybrid working

Salary: Grade 4, £26,427 - £27,709 per annum. £13.69 - £14.36 per hour

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

The Allocation and Accommodation team are responsible for managing the Council’s housing register and delivering a comprehensive Choice Based Lettings scheme to customers. You will be responsible for processing applications received to join the housing register whilst actively responding to telephone and email enquiries from current applicants. You will be expected to provide advice around available housing options in the borough to reduce demand on the council and use housing knowledge to signpost to other teams within the Council to support applicants with moving homes.?

About you:

As a Housing register assistant, you will provide advice and assistance to vulnerable applicants and tenants in relation to their housing application. You will also work as part of a team to carry out administrative functions in connection with the re-housing of applicants including processing housing register applications and collating statistical information. You will be positive and be able to work on your own initiative. You will have good time management skills and be able to confidently advise customers on housing options available to them.

About us:

The Housing register assistants are part of a wider team within Homes and work alongside a number of other services to effectively support our residents. Our aim is to ensure that our tenants are able to remain independent in their homes with no detriment to their well-being. We support and encourage our team to actively demonstrate the Team Wigan behaviours in their everyday role.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK www.gov.uk Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact Carrie Brogan, Senior Home finder officer [e-mail]

Interview dates:

Priority Candidates - 19th October 2026

All other Candidates - 21st October 2026

Supporting Documents

Privacy Notice
Safer Recruitment at Wigan Council
Job Specification