Housing Project Officer

YMCA East Surrey; Redhill; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Discounted childcare

Gym membership

Cycle to Work

Employee Assistance Programme

Blue Light Discount

Leave entitlement

Leisure access

Job summary

YMCA East Surrey is seeking a Housing Project Officer to join the NextStep project, supporting singles, couples and families in housing need with a local Tandridge link. You will source accommodation, offer advice, and develop long-term private sector solutions.

Strong welfare benefits knowledge and clear communication are essential. The role requires minimum NVQ Level 3, a commitment to safeguarding, and a 14-hour week pattern (3 days).

Qualifications

• Provide housing advice tailored to applicants’ needs.
• Assess affordability and advise on benefit entitlements.
• Prepare tenancy paperwork and maintain records.

Responsibilities

• Housing Advice and Administration: Assess needs and provide quality housing advice; assess affordability and advise on benefits; assist with housing forms and tenancy paperwork; maintain loan records.

Skills

Housing Advice

Benefits knowledge

Administrative Skills

Education

NVQ Level 3

Job description

Employment Type

Fixed Term

Application Start Date

09-11-2026

Application End Date

29-11-2026

Location

Hillbrook House, Redhill

RH1 6QT

Work Style

On-site

Non-profit charitable organisations

Description

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for aHousing Project Officerto join our Housing team. The successful candidate will be responsible to assist in the day to day running of the NextStep project for singles, couples and non-priority need families that are in housing need with a local connection to Tandridge District Council.

The role will entail sourcing suitable accommodation, providing support, advice and long-term solutions through private sector and resettlement.

We are looking for someone who has comprehensive, up to date knowledge and understanding of the welfare benefits system.

The successful candidate should have experience of assessing and working with people in housing need and providing support and guidance.

Excellent communications skills are essential to communicate information clearly and appropriately for different audiences, using accessible formats and adapting approach based on feedback.

Minimum NVQ Level 3 standard qualification.

Working Hours: 14 hours per week

Working Pattern: 3 days per week, with the following shift pattern (with no unpaid breaks):

• Two days: 9:00 am – 2:00 pm (5 hours per day).
• One day: 9:00 am – 1:00 pm (4 hours).

KEY RESPONSIBILITIES

Housing Advice and Administration

• Assess the needs of applicants and provide quality housing advice relevant to applicants needs
• Provide bespoke advice to any under 35’s that approach YMCA East Surrey to discuss housing options, leading on achieving KPIs as set in accordance with funding agreement
• Assess affordability and advise of benefit entitlements to maximise income
• Assist households referred with applications for benefits as appropriate
• Help with housing related forms such as housing register or referrals for accommodation
• Draw up tenancy related paperwork including photographic inventories and ensure all legal certification is in place
• Maintain records of financial loans made to tenants and contact if repayments are not made.

Landlord procurement

• Develop new relationships by promoting the scheme to landlords, letting agents and homeowners whilst continuing to build on relationships with current landlords
• Providing advice and guidance to landlords so that they understand their rights and responsibilities, thereby promoting good practice
• Carry out assessments of accommodation with consideration to requirements as detailed in the Housing, Health and Safety Rating System (HHSRS)
• Provide resettlement support to both tenants and landlords who take out tenancies through NextStep both from the NextStep office and tenants homes

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.

You may be just the right candidate.

BENEFITS

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme

INTERVIEWS

3/12/2026

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at [e-mail]

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.