Housing Support Officer

YMCA East Surrey; Redhill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discounted childcare for permanent em­

Gym membership and leisure facilities

Blue Light Discount Retail Card

Cycle to Work Scheme

6.6 weeks annual leave

Employee Assistance Programme

Job summary

YMCA East Surrey is recruiting a Housing Support Officer to join our Housing team in Redhill. You will provide high-quality housing-related support to young people and residents, empowering independence and move-on to stable accommodation.

Role requires excellent communication, safeguarding awareness, and trauma-informed practice, with duties including record-keeping, supporting residents at appointments, and liaising with external agencies. Driving licence desirable; 35 hours weekly, on-site.

Qualifications

• Minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work.
• Full driving licence desirable.
• Commitment to safeguarding and promoting welfare.

Responsibilities

• Induct residents into their accommodation and explain license terms and safety matters.
• Provide 1-2-1 and group support, assist with appointments, assessments and meetings.
• Maintain accurate records in computer systems and generate required reports.
• Operate safely as a lone worker and follow safeguarding procedures.
• Support Move on plans and resettlement to independent living.

Skills

Communication

Problem-solving

Lone-working

Safeguarding awareness

Education

NVQ Level 3 in housing/social work/youth work

Tools

Pyramid

Outcome Star

Log it

Job description

Employment Type

Full Time, Permanent

Application Start Date

04-11-2026

Application End Date

15-11-2026

Location

Redhill

State/County

Surrey

RH1 6QT

Country

UK

Work Style

On-site

Non-profit charitable organisations

Description

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for aHousing Support Officerto join our Housing team. The successful candidate will be responsible for providing high-quality housing-related support to young people and residents, empowering them to make positive changes, build independence, and successfully move towards independent living.

Excellent communication and problem-solving skills are essential, as the role involves liaising with external agencies, managing challenging behaviours, and responding to incidents effectively. You should have experience working with vulnerable individuals, such as young people or adults with complex needs, and be confident in promoting independence while maintaining appropriate boundaries.

We are looking for someone to support residents in maintaining their accommodation to a good standard while ensuring accurate and timely record-keeping in line with regulatory and organisational requirements. Above all, they will be committed to empowering residents to build essential life skills, achieve greater stability, and progress towards independent living.

The successful candidate will work independently to oversee semi-independent supported housing. Someone who is compassionate, organised, and resilient, with a strong understanding of safeguarding and resident support needs.

The role requires someone with Minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work or wiling to complete alongside their job role within the next twelve months.

It would be desirable for the successful candidate to have a full driving license with valid business use insurance.

Working Hours: 35 hours per week, typically worked Monday to Friday.

Work Pattern: Monday to Friday, with the following shift pattern:
Week One: 8am – 4pm, Week Two: 9am – 5pm, Week Three: 11am – 7pm, Week Four: 1pm – 9pm (with 1 hour of unpaid break)
Salary: £30,940 per annum

Key responsibilities:

• Induct residents into their accommodation: ensuring the terms of the License agreement is understood, and all health and safety matters are fully explained, evidenced via Resident Induction Checklist.
• Understand and adhere to the Resident Journey policy and Resident journey guide for Housing staff. Which includes the Statement of Purpose.
• Provide key 1-2-1 and group support to residents as well as other housing duties. This includes supporting to resident to appointments, assessments and meetings.
• Update supporting documents including support plan, room checks, Outcome Star, Safety Risk Management Plans, Grab Packs, Move on plans, Personal Profiles and any other requested document within the required process. All documents to be updated to meet the required standards and within the listed deadline.
• Document accurate records on the computerised data systems (Pyramid, Outcome Star, Log it) this includes providing statistics and reports as directed by Senior Management Team, including case studies.
• Confident in lone-working and adhere to the lone-working policy.
• Provide trauma informed support and take part in restorative practice.
• Provide support for all residents at YMCA accommodation and support residents with resettlement including Move on plans.
• Taking responsibility for the safety of all residents and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
• To have a full understanding of fire safety and evacuation procedures.
• Adhere to all items, actions and matters within the Resident Journey Programme (RJP) policy, including providing support and assistance to the Housing Support Manager.
• To maintain the House rules and refer to Behaviour Management policy and other relevant housing policies.
• To be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with policies, procedures, along with local and national framework. This includes showing a commitment to promote organisation-wide awareness, understanding of safeguarding and undertaking best practice. In addition,carrying out our legal and moral duties when responding to related concerns, disclosures, or allegations appropriately.
• To develop and maintain a good working knowledge of current welfare benefits and rights and entitlements of children and care leavers.
• To promote and facilitate positive engagements and activities for residents on a monthly basis.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

BENEFITS:

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme

INTERVIEWS:

YMCA East Surrey reserves the right to interview suitable candidates as and when they apply, so if you are interested in this role then early application is advised.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at [e-mail]

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.

Have you reached compulsory school leaving age? * Required

Please tell us about any education and/or qualifications which are relevant to this role * Required

Has a YMCA East Surrey employee referred you for this role? If so, please provide their name * Required

Have you ever worked at YMCA East Surrey before as an employee, agency worker or volunteer? * Required

Provide us with some information about how you meet the requirements of the role. This may include experience you have gained in employment, education, or during career breaks * Required

Do you hold a current UK driving licence? * Required

Do you have access to a vehicle? * Required

* Equal Opportunities (Please note, recruiting managers do not see this information. If you are successful, when the HR team set up your employee record, they will import this data).

To which gender identity do you most identify * Required

What is your sexual orientation? * Required

What is your religion or belief? * Required

Relationship Status * Required

What is your nationality * Required

What is your ethnicity * Required

What is your age range? * Required

Do you consider yourself to have a disability as defined in the Equality Act 2010? * Required

* Rehabilitation of Offenders Act 1974

Do you have any convictions as defined in the Rehabilitation of Offenders Act 1974?, If yes, confirm details * Required

* Right to Work

Do you require sponsorship to work in the UK? * Required

Do you have the right to work in the UK? (it is a condition of any offer of employment we make to you that you have, or gain, permission to work in the UK.) If you are invited to interview you will be asked to provide your Right to Work in the UK documents * Required

* Reference Details

You must provide a minimum of two references covering at least three continuous years of employment.
One referee must be the line manager for the current or most recent employment.
If you do not have three years employment history you must provide an academic reference which covers three years.
References must be from an authenticated company email address.

Referee 1 - Name * Required

Referee 1 - Please confirm reference type * Required

Referee 1 - Email address (must be from an authenticated company email address) * Required

Referee 1 - Can we contact this reference now? * Required

Referee 2 - Name * Required

Referee 2 - Please confirm reference type * Required

Referee 2 - Email address (must be from an authenticated company email address) * Required

Referee 2 - Can we contact this reference now? * Required