Housing Options Team Manager

BCP Council; England; On-site; GBP 41,000 - 50,000; Full time

Job summary

BCP Council is seeking a Housing Options Team Manager to lead and coordinate rough sleeping interventions across Bournemouth, Christchurch and Poole. You will manage a team of housing practitioners, develop multi-agency partnerships and oversee performance reporting to MHCLG, ensuring services deliver trauma-informed, person-centred support.

The role requires knowledge of homelessness legislation, stakeholder engagement and a commitment to ending rough sleeping.

Qualifications

• A sound understanding of homelessness legislation and the challenges associated with rough sleeping.
• Experience of managing or supervising staff within housing, homelessness or related support services.
• An understanding of trauma-informed practice and the impact of multiple disadvantage.

Responsibilities

• Lead, supervise and support a team of housing practitioners delivering housing advice, homelessness prevention, and rough sleeping services.
• Motivate and develop staff to deliver high-quality, trauma-informed and person-centred support to individuals experiencing homelessness and rough sleeping.
• Coordinate and develop multi-agency approaches to tackling homelessness and improving outcomes for people with complex needs and multiple disadvantage.
• Contribute to the delivery, development and continuous improvement of homelessness and rough sleeping services across BCP.
• Communicate effectively with customers, colleagues and partner agencies to maximise engagement and achieve positive housing outcomes.
• Manage a varied workload and respond effectively to competing priorities within a fast-paced environment.
• Represent Housing Services at case conferences, safeguarding meetings and multi-agency forums.
• Build and maintain strong relationships with housing providers, health partners, criminal justice agencies, voluntary organisations and other stakeholders to ensure coordinated support for customers.
• Oversee programme performance, monitor outcomes, interrogate data and provide required reporting returns to the Ministry of Housing, Communities and Local Government.
• Use your knowledge of homelessness legislation and rough sleeping to support teams in preventing homelessness and securing sustainable housing outcomes.

Skills

Team leadership

Housing advice

Homelessness prevention

Partnership development

Stakeholder engagement

Trauma-informed practice

Job description

# Housing Options Team Manager## Job Introduction**Housing Options Team Manager****Fixed Term Contract - 12 Months**BCP Council has secured government funding to strengthen our response to rough sleeping and ensure that everyone sleeping rough across Bournemouth, Christchurch and Poole is offered a practical and sustainable route away from the streets.As part of this commitment, we are taking a genuine multi-agency approach to tackling rough sleeping, bringing together housing, health, social care, criminal justice partners, commissioned services, and the voluntary sector. We are seeking an experienced and enthusiastic **Housing Options Team Manager**who can act as our lead Rough Sleeping Programme Coordinator to lead and coordinate this work and help ensure that rough sleeping across BCP is brief, rare and un-repeated.**About the Role**This is an exciting opportunity to lead a specialist programme within our award-winning Housing Options Service. You will be responsible for coordinating the operational delivery of rough sleeping initiatives across BCP, managing a team of housing practitioners, developing strong partnerships, and ensuring services deliver positive and sustainable outcomes for some of our most vulnerable residents.Working within our Strategic Housing Options Team, you will join a supportive management team committed to innovation, continuous improvement, and delivering excellent services. Our work has received national recognition for both partnership working and our apprenticeship learning programme, and you will play a key role in building on these successes.This role offers the opportunity to make a lasting difference to the lives of people experiencing homelessness and rough sleeping while helping to shape and develop services across the wider housing system.***Could You Help Drive Positive Change?***We would love to hear from you if you can:* Lead, supervise and support a team of housing practitioners delivering housing advice, homelessness prevention, and rough sleeping services.* Motivate and develop staff to deliver high-quality, trauma-informed and person-centred support to individuals experiencing homelessness and rough sleeping.* Coordinate and develop multi-agency approaches to tackling homelessness and improving outcomes for people with complex needs and multiple disadvantage.* Contribute to the delivery, development and continuous improvement of homelessness and rough sleeping services across BCP.* Communicate effectively with customers, colleagues and partner agencies to maximise engagement and achieve positive housing outcomes.* Manage a varied workload and respond effectively to competing priorities within a fast-paced environment.* Represent Housing Services at case conferences, safeguarding meetings and multi-agency forums.* Build and maintain strong relationships with housing providers, health partners, criminal justice agencies, voluntary organisations and other stakeholders to ensure coordinated support for customers.* Oversee programme performance, monitor outcomes, interrogate data and provide required reporting returns to the Ministry of Housing, Communities and Local Government.* Use your knowledge of homelessness legislation and rough sleeping to support teams in preventing homelessness and securing sustainable housing outcomes.**About You**To succeed in this role, you will have:* A sound understanding of homelessness legislation and the challenges associated with rough sleeping.* Experience of managing or supervising staff within housing, homelessness or related support services.* An understanding of trauma-informed practice and the impact of multiple disadvantage.* Experience of developing effective partnerships and influencing across organisational boundaries.* Strong organisational, communication and decision-making skills.* A genuine commitment to preventing homelessness and ending rough sleeping.**Why Join Us?**Working in Housing Options at BCP Council is both challenging and rewarding. Every day brings the opportunity to support individuals facing significant difficulties while working alongside dedicated colleagues and partners who share a commitment to delivering excellent services.If you are passionate about housing, homelessness prevention and making a real difference to the lives of people experiencing rough sleeping, we would love to hear from you.**Please read the Role Profile and addendum before applying.**Due to the nature of the service, this role will involve working outside the Council's standard operating hours, including evenings, weekends and occasional bank holidays. Working patterns will be determined in line with service requirements.**Additional Information**This authority is committed to safeguarding and promoting the welfare of the community and expects all employees and volunteers to share this commitment. The successful applicant will be subject to the appropriate level of Disclosure and Barring Service (DBS) check.This post is covered by Part 7 of the Immigration Act 2016. Therefore, the ability to speak fluent English is an essential requirement of the role.For an informal discussion about the post, please contact Tom Moore at [e-mail]**Previous applicants need not apply.****Recruitment Agencies**BCP Council does not engage recruitment agencies for this vacancy. We kindly request that agencies do not contact us regarding recruitment services.**Applications**We encourage applicants to use their own experience and provide specific examples demonstrating how they meet the criteria within the role profile and addendum. Applications should reflect your own knowledge, skills and experiencePlease note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. Starting salary for this role is **£45,529** (pro rata for part-time colleagues) This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly **#BeTheDifference at BCP**. Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.Learn more in our *‘**More than just a job’* brochure on our careers site.**At BCP Council, inclusion is more than a promise – it’s how we work.** We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible. **If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here:**Preparing for your interview | Working for BCP **About BCP Council**BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.**Our Benefits** ***A Place to Thrive – Join BCP Council*** At BCP Council, we’re not just building a workforce— **we’re transforming how we recognise and reward our people.** Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP ***Be the difference - Join an organisation that values you*** More About us | Working for BCP **DBS**BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.### Attached documents* RPMUL080 Manager II (3).pdf* HOTM - Role Profile Addendum Nov 26.docxApply+− OpenStreetMap contributors### Housing Options Team Manager* **Salary** £45,529 Starting Salary* **Frequency** Annual* **Dynamics Position No. and Role Profile Code** MUL080 / 114958* **Contract Type** Fixed Term* **Closing Date** 25 November, 2026* **Job Category** Housing / Property / Maintenance* **Business Unit** Housing and Protection* **Location** Civic Centre, United Kingdom* **Posted on** 10 November, 2026Apply* Add to watchlist* Print this job* Share this Job