Support & Inclusion Officer - Rough Sleeper Team - 12 month Fixed term contract - 3 posts

BCP Council; Poole; Remote; GBP 30,000 - 36,000; Full time

Benefits offered by this job

DBS

Job summary

BCP Council seeks a dedicated Support & Inclusion Officer for the Rough Sleeper Team. You will help individuals who have experienced homelessness to secure accommodation and access vital support services across the BCP area.

You’ll collaborate with housing, social care and partner agencies to create pathways out of rough sleeping. Working across community sites, temporary accommodation and client homes, you’ll deliver compassionate customer service, maintain safety, and reflect on practice in a

Qualifications

• Experience in supporting people is essential to help rough sleepers access services.
• Ability to travel throughout the BCP area and engage with partner agencies.
• Able to work in a busy, fast-moving environment with flexibility and resilience.
• Must demonstrate empathy, safeguarding awareness and trauma-informed practice.

Responsibilities

• Support people who experience rough sleeping to find and sustain accommodation.
• Assist with identifying and accessing relevant support services in the community.
• Work in partnership with housing, safeguarding and voluntary sector teams.
• Provide customer-focused, respectful and confidential assistance in a trauma-informed way.

Skills

Empathy

Trauma-informed care

Communication

Customer service

Job description

# Support & Inclusion Officer - Rough Sleeper Team - 12 month Fixed term contract - 3 posts## Job Introduction**Support & Inclusion Officer – Rough Sleeping Prevention Team****12 month FTC**We have three exciting roles with the Rough Sleeping Prevention Team. These roles will be supporting the Rough Sleeper Programme. BCP Council has received central government funding to work collaboratively with partnership agencies to ensure everyone currently rough sleeping in BCP has a pathway off the street*Are you passionate about**supporting**people who have experienced rough sleeping to find and maintain accommodation?*We are looking for motivated, solution focussed Support & Inclusion Officers to join our innovative team. Your role will support people who experience rough sleeping or are recovering from homelessness. You will be supporting people to secure accommodation in the long and shorter term. You will help people to identify and access relevant support services. You will be working within BCP’s Strategic Housing team but also in partnership with a wide range of teams and partner agencies.You will have a good understanding of supporting vulnerable people with an understanding of homelessness and it’s causes, as well as an ability to put people at ease and work with empathy and in a trauma informed manner, displaying emotional intelligence.You will be working in a busy and fast-moving environment and so will need to be flexible and resilient. The role will be based across BCP in various community sites, temporary accommodation and in client homes.. You will have the ability to work independently and remotely when required whilst ensuring excellent team working and communication, with attention to detail. You will understand your limitations and be willing to reflect on your practice.Experience in supporting people is essential along with the ability to deliver excellent customer service. You will need to be able to travel throughout the BCP area and be able to work in the community.A full driving licence and access to a vehicle is preferred.You must be able to evidence your right to work and commit to the duration of the contract.Due to the nature of the service, this role will involve working outside the Council's standard operating hours, including evenings, weekends and occasional bank holidays. Working patterns will be determined in line with service requirements.This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.*This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role*For an informal discussion about this post please contact Tom Moore at [e-mail] note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.Starting salary for this role is **£33,119** (pro rata for part-time colleagues)This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly **#BeTheDifference at BCP**.Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.Learn more in our *‘**More than just a job’* brochure on our careers site.**At BCP Council, inclusion is more than a promise – it’s how we work.** We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.**If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here:**Preparing for your interview | Working for BCP**About BCP Council**BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.**Our Benefits*****A Place to Thrive – Join BCP Council***At BCP Council, we’re not just building a workforce—**we’re transforming how we recognise and reward our people.** Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP***Be the difference - Join an organisation that values you*** More About us | Working for BCP**DBS**BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.### Attached documents* RPHOU002 Housing Options and Solutions Officer II.pdf* SIO RS Role Profile Addendum Nov 26.docxApply+− OpenStreetMap contributors### Support & Inclusion Officer - Rough Sleeper Team - 12 month Fixed term contract - 3 posts* **Salary** £33,119 Starting Salary* **Frequency** Annual* **Dynamics Position No. and Role Profile Code** HOU002 / 114956* **Contract Type** Fixed Term* **Closing Date** 22 November, 2026* **Job Category** Housing / Property / Maintenance* **Business Unit** Housing and Protection* **Location** Civic Centre, United Kingdom* **Posted on** 7 November, 2026