Housing Options Advisor | Prevent Homelessness & Guide Clients

The Methodist Church in Britain; East Ham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career average pension scheme

Flexible working on request

Paid leave and public holidays

Generous annual leave up to 31 days

Employee assistance programme

Job summary

The Housing Options Assistant role at Stevenage Borough Council sits within the busy Housing Options Team. The post involves initial assessment and triage of housing applications, acting as the first contact point for all approaches to the housing service, and providing in-depth housing advice with a focus on preventing homelessness.

You will need initiative to cope with varying workloads and participate in a DBS check and Values Based Interview.

Qualifications

• Ability to work on own initiative.
• Flexibility to deal with varying workloads.
• Effective communication skills.
• Negotiation skills.
• Ability to engage customers in a demanding environment to find solutions.

Responsibilities

• Carry out initial assessments and triage of new housing applications
• Act as the first point of contact for all approaches to the housing service
• Give in-depth housing advice with a strong focus on preventing homelessness
• Manage demand for housing by handling customer expectations and offering advice and assistance
• Deliver the most appropriate resolution to each customer's housing need

Skills

Own initiative

Flexibility

Effective communication

Negotiation

Customer engagement under pressure

Job description

The Housing Options Assistant role at Stevenage Borough Council sits within the busy Housing Options Team. The post involves initial assessment and triage of housing applications, acting as the first contact point for all approaches to the housing service, and providing in-depth housing advice with a focus on preventing homelessness.

You will need initiative to cope with varying workloads and participate in a DBS check and Values Based Interview.