Housing Options Advisor

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 22,265,000 - 28,708,000; Part time

Job summary

Solihull Metropolitan Borough Council is seeking a Housing Advisor to join the Housing Options Team on a part-time basis (22.2 hours per week: Wednesday to Friday). You will support individuals and families experiencing or at risk of homelessness, delivering high-quality, customer-focused housing advice and assistance.

The role requires independent working in a fast-paced environment, strong IT skills and the ability to liaise with external agencies. Interviews will be face to face.

Qualifications

• Ability to work independently in a fast-paced environment.
• Experience handling customer enquiries and liaising with external agencies.
• Good IT skills including Microsoft Office and case management systems.

Responsibilities

• Provide high-quality customer focused housing options advice.
• Support early interventions to prevent homelessness.
• Assist in securing temporary accommodation for homeless households.
• Carry out property visits to determine suitability.

Skills

Customer service

Communication skills

IT proficiency

Case management systems

Tools

Microsoft Office

Excel

Case management systems

Job description

The following content displays a map of the jobs location - Endeavour House

22.2 hours per week, Wednesday to Friday

This is an exciting opportunity to join the Solihull Community Housing’s Housing Options Team as a Housing Advisor, supporting the team to deliver high quality, efficient, and customer focused Housing Options service, supporting individuals and families experiencing or at risk of homelessness.

The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries, liaising with external agencies, and carrying out property visits. You must also have good IT skills including working with Microsoft Office, excel spreadsheets and case management systems.

You will be part of a customer facing service responsible for delivering an excellent customer focused Housing Options service which provides a wide range of quality advice and assistance to customers. You will assist the wider team with securing temporary accommodation for homeless households and complete associated paperwork/processes. Ensure temporary accommodation is equipped and suitably available for allocation to the household. This will include visits to determine suitability of any provision.

The post holder will provide:

• A high-quality customer focused service to all our customers
• A proactive approach to early interventions to prevent homelessness
• Support and advice to customers to sustain their current home
• Support to the wider team to meet the requirements set out under the legislative framework ofthe Homeless Reduction Act 2017

If you are a confident person, communicator and skilled at handling difficult conversations and de-escalating conflict or confrontation with people in crisis, this may be the opportunity for you.

For more information, please refer to the full job description attached to this advert.

Interviews will be face to face only.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit .

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment .