Housing Officer (East) Maternity Cover

Loreburn Housing Association; Dumfries; Hybrid; GBP 20,000 - 26,000; Part time

Benefits offered by this job

40 days pro-rata annual leave

8% employer pension

Salary sacrifice options

Hub, Home & Roam flexibility

Job summary

Loreburn in Dumfries and Galloway is seeking a part-time Housing Manager to oversee a patch of homes and deliver a generic housing management service. You’ll handle tenancy management, lettings, rent accounts, and tenant engagement, ensuring high standards of service.

You’ll build strong relationships with tenants and communities, manage a varied workload, and work with partners to sustain thriving, safe neighbourhoods. Flexibility and commitment are essential.

Qualifications

• Experience in tenancy and estate management within housing.
• Ability to build positive relationships with tenants and local communities.
• Experience handling a wide range of tenancy enquiries and issues.
• Knowledge of rent accounts, lettings and tenancy enforcement is desirable.

Responsibilities

• You will manage a patch of homes and provide a generic housing management service.
• Cover tenancy and estate management, empty homes and lettings, rent accounts, tenant engagement, and tenancy enforcement.
• Build positive relationships with tenants and communities and respond to enquiries.
• Support tenants to sustain tenancies and find practical solutions to issues.
• Collaborate with partner agencies to achieve positive outcomes and maintain safe neighbourhoods.
• Balance a varied workload and adapt to changing priorities.
• Access to flexible working via a Hub, Home & Roam model.

Skills

Relationship building

Tenant engagement

Enquiries handling

Tenancy enforcement

Workload management

Flexible working

Education

CIH qualification

Job description

Location: Dumfries & Galloway – Home based, with regular travel across the region.

This role will primarily cover the East of the region, specifically postcode areas DG 5 and some DG7 ( Dalbeattie , Springholm and Crocketford ) . Access to hot desking in Dumfries.

S alar y range: £ 20,005 (FTE £33,343) for candidates who can demonstrate the core skills and potential to succeed in the role, even if new to housing.

£ 23,100 - £ 25 ,578 (FTE £38,500 - £42,630) for candidates who hold a relevant CIH, or other comparable and relevant qualification, and/or can demonstrate housing management experience.

+ competitive benefits package which includes 40 days annual leave (pro-rata) including public holidays, plus additional wellbeing days, 8% employer contribution pension scheme and salary sacrifice options, and more.

Hours : 21 hours each week , worked Monday to Wednesday . Fixed term contract up to 12 months (maternity cover).

This is a fantastic opportunity to build a career in housing, and we actively encourage applications from those who may not have worked in the sector before but have the right values, transferable skills, enthusiasm and commitment to be successful in a tenant centred housing management role.

About Us

Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘ create great places to live ’ by providing good quality , well maintained, and affordable homes.

As a community-based association, we place our tenant facing services at the heart of the communities we serve . O ur ‘ Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they ’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities .

The Role

You’ll be responsible for managing a patch of homes and providing a generic housing management service, covering tenancy and estate management, empty homes and lettings, rent accounts, tenant and community engagement, and tenancy enforcement. You’ll provide excellent services to tenants by:

• Building positive relationships - with our tenants and local communities.
• Handling a wide range of enquiries and tenancy-related issues.
• Supporting tenants to sustain successful tenancies.
• Resolving problems and finding practical solutions.
• Working with colleagues and partner agencies to achieve positive outcomes.
• Helping create well maintained , safe, sustainable neighbourhoods.
• Managing a varied workload and balancing competing priorities.
• Family friendly policies
• Flexible working and a Hub, Home and Roam working model
• Support for continuous professional development and protected learning time
• Strong values-based culture offering autonomy and empowerment
• Long service rewards
• Professional membership of a relevant institute can be paid by Loreburn