Housing Officer – AR

Carrington Blake Recruitment; Rugby; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A housing services recruitment agency is looking for a Housing Officer to deliver effective housing management services to council tenants. The role involves supporting tenants through various services, managing breaches of tenancy, and ensuring compliance with housing laws. Candidates should have strong communication and problem-solving skills, as well as a full UK driving licence. This role requires interactions with both tenants and internal teams, making it crucial for community well-being and tenancy sustainment.

Qualifications

• Full UK driving licence is required.
• Knowledge of housing legislation and compliance.
• Experience in housing management or related field.

Responsibilities

• Manage day-to-day housing management for council properties.
• Act as main contact for tenants, advising and supporting.
• Investigate tenancy breaches, including anti-social behaviour.

Skills

Communication skills

Problem-solving

Time management

Knowledge of housing legislation

Job description

Job Description

Job Title: Housing Officer (Housing Management & Coordination)
Service: Housing Services
Reports to: Housing Services Team Leader

Role Purpose

To deliver a comprehensive housing management service to council tenants, supporting tenancy sustainment, enforcing tenancy conditions, and contributing to safe, well-managed communities in line with council policies, legislation, and values.

Key Responsibilities

• Manage day-to-day housing management for general needs council properties
• Act as the main point of contact for tenants, providing advice and support via visits, interviews, phone, and written correspondence
• Support new tenants through settling-in visits and ongoing tenancy management
• Investigate and manage breaches of tenancy, including anti-social behaviour, neighbour disputes, and enforcement action up to court proceedings
• Work with internal teams and external agencies to sustain tenancies through a multi-agency approach
• Assess tenants’ financial circumstances and refer to income, benefits, and specialist support services
• Carry out estate inspections and health & safety checks, taking appropriate remedial action
• Process tenancy changes including transfers, mutual exchanges, and succession
• Maintain accurate records, case notes, and reports on housing management systems
• Promote tenant engagement and community cohesion

Other Requirements

• Attend court and multi-agency meetings when required
• Provide operational support to Independent Living staff
• Ensure compliance with housing legislation, safeguarding, data protection, and health & safety requirements

Working Conditions

Mix of office-based, estate, and home-visit work

Occasional evening meetings

Full UK driving licence required