Housing Officer

Wealden District Council; Wealden; Hybrid; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Incremental progression

Development opportunities

Hybrid working

Job summary

Wealden District Council is seeking a housing management professional to deliver a customer-focused service across the district. You will manage tenancies, conduct visits, and work with partners to improve neighbourhoods. The role offers hybrid working and progression opportunities.

A full driving licence is required to travel across the district. Applicants should have experience in social housing management, interviewing the public, and knowledge of housing legislation and anti-social

Qualifications

• Experience in social housing management
• Experience interviewing members of the public
• Knowledge of housing legislation or similar
• Knowledge of anti-social behaviour legislation

Responsibilities

• Carrying out pre-void inspections and coordinating with colleagues to re-let homes quickly and efficiently
• Conducting tenancy sign-ups and helping tenants understand their rights and responsibilities
• Undertaking tenancy visits and tenancy management inspections
• Working with residents and partner agencies to address anti-social behaviour and environmental concerns
• Promoting tenant participation and ensuring residents influence services and communities
• Managing tenancy changes, mutual exchanges, successions and transfers
• Identifying support needs and coordinating with partner organisations to sustain tenancies
• Carrying out estate inspections and improving neighbourhoods and communal areas
• Building positive relationships with residents, community groups and partner agencies

Skills

Housing management

Customer service

Strong communication

Prioritisation

Independent worker

Empathy

Equality & inclusion

Full driving licence

Job description

This vacancy may close early due to high volumes of applications.

Are you looking for a new challenge?

Who are we looking for?

• Has experience of housing management, customer services, or a related field.
• Is committed to delivering excellent customer service and achieving positive outcomes.
• Has strong communication and interpersonal skills.
• Can manage competing priorities and work effectively in a busy environment.
• Is confident working independently and as part of a supportive team.
• Demonstrates empathy, professionalism and sound judgement.
• Is committed to equality, diversity and inclusion.
• Holds a full driving licence and can travel across the district.

What will the role involve?

Customer-focused service. Key responsibilities will include:

• Carrying out pre-void inspections and working with colleagues and contractors to ensure homes are re-let quickly and efficiently.
• Conducting tenancy sign-ups, helping new tenants understand their tenancy rights and responsibilities and supporting them to settle into their new home.
• Undertaking a range of tenancy visits, including introductory tenancy visits, and tenancy management inspections.
• Working with residents and partner agencies to create safer neighbourhoods, addressing anti-social behaviour, tenancy breaches and environmental concerns.
• Supporting and promoting tenant participation, ensuring residents have opportunities to influence services and shape their communities.
• Managing tenancy changes, mutual exchanges, successions and transfers.
• Identifying support needs and working with partner organisations to help sustain tenancies.
• Carrying out estate inspections and identifying opportunities to improve neighbourhoods and communal areas.
• Building positive relationships with residents, community groups and partner agencies

What skills, knowledge and abilities do you require for the role?

• Experience in social housing management
• Experience of interviewing members of the public
• Knowledge of housing legislation or similar
• Knowledge of anti-social behaviour legislation

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

About Wealden

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.