Housing Services Officer (x2 Posts)

EVH; Macduff; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

EVH terms

Generous annual leave

Pension 9%

Learning & development

Flexible working

Supportive culture

Community impact

Job summary

Rural Stirling Housing Association is recruiting two Housing Services Officers to deliver front-line generic housing services across a designated patch. The role is based in Doune with hybrid working Tuesday–Thursday in the office and home working Monday and Friday, subject to business needs.

We expect at least two years' experience, knowledge of Scottish housing legislation, and CIH Level 3/4 qualifications.

Qualifications

• Minimum two years' recent experience as a Housing Officer/Housing Services Officer.
• Experience managing a housing patch/caseload including arrears, allocations and ASB.
• Knowledge of Scottish housing legislation and regulatory requirements.
• Ability to travel regularly within Rural Stirling Housing Association's area.
• Experience dealing with tenants in challenging situations.
• CIH Level 3 and 4 qualifications held.

Responsibilities

• Manage all aspects of housing management within your patch, including rent arrears, allocations, ASB and voids.
• Provide housing advice on welfare benefits and tenancy sustainment.
• Build relationships with tenants, communities and partner organisations.
• Resolve enquiries and complaints effectively and professionally.
• Support community capacity building and tenant engagement initiatives.
• Collaborate with colleagues and external agencies to improve neighbourhoods.
• Contribute to service improvements and performance monitoring.

Skills

Housing management

Customer service

Tenancy sustainment

Welfare benefits knowledge

Communication

Driving licence

Education

CIH Level 3 or equivalent

CIH Level 4 or above

Job description

• Position: Housing Services Officer (x2 Posts)
• Location: Doune, Perthshire/Hybrid
• Hours: 35 hours per week
• Grade: EVH Grade 7
• Contract: Permanent
• Closing Date: 31 August 2026, 12:00

Location: Hybrid Working and Flexi-Time (typically office-based Tuesday - Thursday, with home working Monday and Friday, subject to business needs). Leave entitlement: 25 days plus 15 days Public Holiday.

Are you an experienced housing professional who thrives on delivering excellent customer service and high levels of performance?

As part of a current restructure, we are recruiting two Housing Services Officers to join our committed Housing Management Team.

This opportunity is ideally suited to experienced housing professionals who have demonstrable experience of managing a generic housing management caseload and can confidently deliver tenancy, estate and neighbourhood management services from day one.

About the Role

As a Housing Services Officer, you will be responsible for delivering high-quality front-line generic housing services across a designated geographical area. Operating within a strong performance culture, you will be empowered to provide customer-focused solutions, support communities, and ensure compliance with housing legislation and regulatory requirements.

While this is not an entry-level role, we recognise that candidates may have developed their housing management experience through a variety of roles within the social housing sector. We welcome applications from those who can demonstrate the skills, knowledge and potential to undertake the full range of Housing Services Officer responsibilities.

As a Housing Services Officer, you will:

• Manage all aspects of housing management within your patch, including rent arrears, allocations, anti-social behaviour, and voids.
• Provide housing advice and support on welfare benefits, tenancy sustainment and housing options.
• Build positive relationships with tenants, communities and partner organisations.
• Resolve customer enquiries and complaints effectively and professionally.
• Support community capacity building and tenant engagement initiatives.
• Work closely with colleagues, and external agencies to improve neighbourhoods and customer outcomes.
• Contribute to service improvements, performance monitoring, and the achievement of Scottish Social Housing Charter outcomes.

What We Are Looking For

• Minimum two years' recent experience as a Housing Officer/Housing Services Officer, or in an equivalent generic housing management role, within a social housing environment such as a Registered Social Landlord or Local Authority.
• Experience independently managing a housing management patch/caseload, including rent arrears, allocations, ASB investigations, voids and tenancy sustainment.
• Good working knowledge of Scottish housing legislation, regulatory requirements and housing management good practice.
• Experience of working directly with tenants in challenging situations.
• Knowledge of welfare reform and financial inclusion.
• CIH Level 3 or equivalent.
• Ability and willingness to travel regularly throughout Rural Stirling Housing Association's area of operation.
• Full driving licence and access to a vehicle.
• Experience preparing cases for legal action and attending court or tribunal proceedings.
• Experience of providing assistance in applying for housing and other welfare benefits.
• CIH Level 4 or above.

About Rural Stirling Housing Association

Rural Stirling Housing Association is committed to providing excellent housing services to tenants throughout the north and west rural Stirling Council area, stretching from Tyndrum in the north, Strathblane and Killearn in the west and Doune in the south. A large part of our area of operation falls within the boundary of Loch Lomond & the Trossachs National Park.

We place customers at the heart of everything we do and pride ourselves on delivering high-quality, responsive services that make a positive difference to people's lives.

Our values are: Accountable, Ambitious, Caring, Collaborative, Inclusive and Respectful.

What We Are Offering

We value our employees and offer a range of benefits including:

• Competitive EVH terms and conditions
• Generous annual leave entitlement
• Pension scheme (Employers contribution of 9%)
• Learning and development opportunities
• Flexible working arrangements
• Positive and supportive working culture
• Opportunities to make a real difference within local communities

Further information is available to download from our website.

Closing Date: 12 noon on Monday 31st August 2026.

Interview Date: Tuesday 8th September 2026.