Housing Officer

Southern Housing; Sittingbourne; Híbrido; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Southern Housing is seeking a Housing Officer to join the Resident Experience team in Sittingbourne. The role focuses on sustaining tenancies, resolving housing issues, and promoting safe, well-maintained communities.

You will build relationships with residents, manage a varied caseload, and collaborate with internal and external partners. The post is full-time, 35 hours per week, based at the Sittingbourne office with two days in the office and the rest remote with travel across Kent to support

Formación

• Experience in a housing environment and tenancy enforcement knowledge.
• Proven ability to manage caseload, follow processes and deliver customer service.
• Strong communication skills across multiple channels.
• Full UK driving licence and access to a vehicle.

Responsabilidades

• Conduct pre-void inspections and property viewings to minimise void turnaround times.
• Manage tenancy enforcement processes, including legal documentation and court hearings.
• Lead neighbourhood inspections and initiatives to improve estate standards and community wellbeing.
• Support income recovery by collaborating with the Income Team on rent and service charge collection.
• Ensure compliance with health and safety requirements and assist with risk assessments.

Conocimientos

Housing experience

Customer service

Time management

Communication skills

Teamwork

Driving licence

Descripción del empleo

About The Role

We’re looking for a Housing Officer to join our dedicated Resident Experience team. You'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week. The successful candidate will be based at our Sittingbourne office, Building 800, two days a week, with the remaining time spent working remotely and travelling across Kent to support residents and service delivery.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle is essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

Closing Date: Wednesday 28th October 2026 at 23:59

Interviews: Monday 9th November2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.