Housing Officer

CRA Group Limited; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public housing organization in Nottingham is seeking a Housing Officer to provide high-quality housing advice and tenancy management services. This role involves offering guidance on lettings, supporting tenants with queries, managing applications, and responding to inquiries. Candidates should have experience in housing services and hold GCSEs in English and Maths. A relevant housing qualification is desirable. The organization values empathy, customer service, and effective problem resolution.

Qualifications

• Previous experience in housing services or a similar customer-focused role.
• Knowledge of housing legislation and best practices.

Responsibilities

• Provide high-quality housing advice and tenancy management services.
• Offer housing advice on lettings, allocations, and tenancy changes.
• Support tenants with rent queries and referrals to services.
• Manage garage applications and waiting lists.
• Respond to customer inquiries and complaints empathetically.

Skills

Housing advice

Tenancy management

Customer service

Problem-solving

Empathy

Education

GCSEs in English and Maths

Relevant housing qualification (CIH Level 3 or above)

Job description

• The Housing Officer will provide high-quality housing advice and tenancy management services to tenants, leaseholders, and applicants throughout Nottingham City. This role is crucial in ensuring compliance with legislation, policy, and best practices, supporting customers in accessing and maintaining safe, decent, and affordable homes., Deliver excellent housing, tenancy, and estate management services in accordance with statutory requirements and council policies.
• Offer housing advice on lettings, allocations, mutual exchanges, and tenancy changes.
• Support tenants with rent queries, benefits advice, and referrals to financial inclusion services.
• Manage garage applications, waiting lists, allocations, and conduct site visits.
• Respond professionally and empathetically to customer inquiries, complaints, and councillor queries.
• Assist with issues such as anti-social behavior, tenancy fraud, safeguarding, and vulnerability concerns.
• Collaborate with internal teams and external partners to effectively resolve customer issues.
• Manage keys for empty properties and garages, ensuring appropriate property security.
  Previous experience in housing services or a similar customer-focused role.
• Experience handling tenancy management, allocations, and estate issues.
• Proven ability to manage challenging situations and resolve problems effectively., GCSEs (or equivalent) in English and Maths - essential.
• Relevant housing qualification (e.g., CIH Level 3 or above) - desirable.
• Knowledge of housing legislation and best practices - desirable.