Housing Officer

Environmental Dynamics International, Asia HQ; Leeds; On-site; GBP 36,000; Full time

Job summary

A leading not-for-profit organization is seeking a Decant & Housing Officer in Leeds to join its Landlord Services Team. The role involves supporting tenants through decant processes, ensuring housing management compliance, and working closely with internal and external stakeholders. The successful candidate will be well-organized and professional, helping to transform lives through social care and housing.

Benefits

Annual leave up to 30 days

Free DBS

Exclusive discounts

Paid induction programme

Healthcare Cashplan

Cycle to work scheme

Employee Assistance Programme

Quarterly Staff Awards

Generous pension with employer contribution

Qualifications

• Experience working with stakeholders to achieve outcomes.
• Knowledge of housing legislation and best practices.
• Ability to interpret processes with sound judgement.

Responsibilities

• Support the end-to-end residents' decant journey.
• Ensure void inspections are completed timely.
• Manage anti-social behaviour cases and liaise with agencies.

Skills

Customer-focused services

Interpersonal skills

Leadership

Problem-solving

Communication

IT skills

Education

5 GCSEs or equivalent including English and Maths

Tools

Housing management systems

Microsoft Office

Job description

Were looking for an organised, motivated and resilient Decant & Housing Officer to join our Landlord Services Team in Islington.

£36,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development, and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our Benefits Include

• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension with up to 4% employer contribution and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward and recognise our staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Decant & Housing Officer will be based at Look Ahead's head office in Islington, with regular travel across London and the south east. The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties.

Reporting to the Housing Project Manager, the main focus of the Decant & Housing Officer will be to support the Project Manager on various decants and to carry out some Housing Management functions.

The duration of this Secondment will be 8 months.

What You'll Do

Decant Process

• Work with diverse tenants who require extra support and refer them to appropriate internal and external support services.
• Support the end-to-end residents' decant journey, communicating regularly and effectively with all stakeholders.
• Act as a point of contact for liaising with internal and external partners to ensure timely and cost-effective decants.
• Carry out decant assessments with customers due to be decanted by decommissioning or planned works.
• Conduct viewings for customers being decanted into alternative Look Ahead accommodation.
• Other functions related to the decant process.

Void Management

• Ensure void inspections are completed within tight timeframes and that actions are updated in the housing management system, including categorising decant voids.
• Request referrals from partner agencies and ensure voids are let within timescales.
• Liaise with the voids team to address issues delaying re-let times, such as repairs.

Anti-Social Behaviour and Other Breaches of Tenancy

• Support staff with advice in line with housing law and attend court for some cases.
• Disseminate best practice and manage cases proactively, involving external agencies like police and social services when appropriate.
• Ensure safeguarding cases are escalated and followed up with relevant agencies.

Compliance

• Attend weekly meetings with the compliance team on gas checks, electrical checks, and fire risk assessments.
• Follow up on access issues and fire risk assessment actions.
• Complete and record gas capped risk assessments and work to reduce the number of gas capped customers.
• Ensure fire door checks are completed regularly.
• Lead legal actions such as injunctions with solicitors for repeated access issues.

This list is not exhaustive and may change according to the needs of Look Ahead.

About You

Personal Attributes

• Well organised and highly motivated to meet deadlines and standards.
• Strong interpersonal and leadership skills to influence and build credibility.
• Professional approach in all areas of delivery.
• Self-starter, forward-thinking, results-focused.

Skills, Knowledge and Experience

• Proven track record in delivering customer-focused services.
• Experience working with stakeholders to achieve outcomes.
• Good education, e.g., 5 GCSEs or equivalent including English and Maths.
• Knowledge of housing legislation, regulation, and best practices.
• Experience managing anti-social behaviour cases and liaising with external agencies.
• Ability to interpret and apply processes and policies with sound judgement.
• Strong IT skills, including housing management systems and Microsoft Office.

About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our mission is to build better lives through social care and housing. We deliver over 100 services supporting thousands annually, across mental health, homelessness, complex needs, young people, and learning disabilities.

We are committed to our values: Excellence and Innovation, Caring and Compassionate, Inclusive and Trusted, Partnership and One-Team.

We are dedicated to safeguarding and promoting welfare and encourage applications from diverse backgrounds. We may contact suitable candidates for other roles if this one is not successful. The advert may close early if an appointment is made before the deadline.