Housing Officer

Fox Morris Group Ltd; Harlow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local council is seeking a temporary Housing Officer to support ongoing tenancy audits. This full-time role, located in Harlow, requires excellent customer service and organizational skills. Responsibilities include visiting tenant properties, managing tenancy changes, and engaging with residents. Candidates should have a full UK driving license and knowledge of tenancy management. This position is onsite five days a week, ensuring close engagement with tenants to maintain sustainable tenancies.

Qualifications

• Full UK Driving Licence, with access to a vehicle.
• Knowledge of tenancy management and relevant legislation.

Responsibilities

• Support the council's annual tenancy audit programme.
• Investigate tenancy and estate management enquiries.
• Maintain clear records and documentation of cases.

Skills

Excellent customer service

Organisational skills

Ability to work independently

Knowledge of tenancy management and legislation

Job description

Housing Officer

Harlow District Council

Temporary, Full Time

Location: Harlow

Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Housing Officer on a 6 month basis. Please note that this post requires the successful individual to be based on site 5 days per week.

Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.

Job Purpose

The purpose of this post will be to support the council’s ongoing annual tenancy audit programme. This will involve visiting our tenanted properties, and meeting with tenants, obtaining and verifying information regarding tenants households, identifying any support or safeguarding needs, inspecting properties and actioning any issues arising, including repair issues, property condition issues or potential tenancy breaches.

The role therefore requires excellent customer service and organisational skills and an ability to be able to work independently.

The role may also require providing cover for other housing management duties including responding to reports of anti-social behaviour or other tenancy related issues as per job description.

The Role

To work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.

To investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the Council's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.

To ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained.

To attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.

Duties Include but Not Limited to

• Letting of new tenancies/ending of tenancies
• Managing tenancy changes
• Introductory Tenancy Reviews
• Resident engagement
• Partnership working with other agencies and teams
• Prioritising Tenancy sustainment
• Tenancy enforcement
• Tenancy/Property Audits
• Estate management

The experience you will bring

Full UK Driving Licence, with access to vehicle

Knowledge of tenancy management and legislation