Housing Officer

Jobtailor; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Jobtailor is seeking a Housing Support Officer to assist tenants in a temporary accommodation setting. You will manage check-ins, inspections, and maintenance coordination while guiding applicants through welfare and local authority processes.

You will use Salesforce and Microsoft Office to document activities, communicate with partners, and ensure safety compliance. A proactive, compassionate approach is essential for this role.

Qualifications

• Knowledge and practice in housing and tenancy management support
• Knowledge of the housing benefits system and welfare reform in a supported housing environment
• Experience working with vulnerable people with support, care needs and homelessness
• Computer literate
• Knowledge of Microsoft Office packages, particularly Word and Excel
• Good interpersonal skills
• Good communication skills, written and verbal
• Ability to prioritise and manage own workload, time and travel
• Excellent organisational skills
• Accurate recording skills
• Good problem-solving skills
• Experience in managing maintenance issues and scheduling
• Flexible, approachable, positive and enthusiastic
• Full clean UK driving licence
• Experience working within the temporary accommodation sector is desirable

Responsibilities

• Support tenants from initial check-in through move-on from accommodation
• Oversee property condition and work with colleagues on maintenance issues
• Provide expert advice and guidance on accessing support from local authorities, social services and benefit providers
• Provide basic maintenance services, adjustments and cleaning in properties
• Conduct regular tenant visits and update company systems, including Salesforce
• Carry out periodic inspections, maintenance visits and health and safety inspections
• Report maintenance issues and check and record third-party repair work
• Deal with complaints and follow up on resolutions
• Support check-in and check-out inspections
• Report and investigate anti-social behaviour and liaise with third-party agents
• Liaise with the Utility department and obtain meter readings
• Assess service users’ suitability for properties
• Carry out customer satisfaction surveys
• Liaise with partners supporting tenants, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch and local authorities
• Maintain a safe working environment and report incidents or potential hazards
• Follow lone-working Service Level Guidelines
• Maintain knowledge of and comply with company policies
• Participate in development reviews and complete ad hoc tasks as authorised

Skills

Interpersonal skills

Communication skills

Problem solving

Prioritising workload

Flexibility

Organisational skills

Accurate recording

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

• Support tenants from initial check-in through move-on from accommodation


• Oversee property condition and work with colleagues on maintenance issues


• Provide expert advice and guidance on accessing support from local authorities, social services and benefit providers


• Provide basic maintenance services, adjustments and cleaning in properties


• Conduct regular tenant visits and update company systems, including Salesforce


• Carry out periodic inspections, maintenance visits and health and safety inspections


• Report maintenance issues and check and record third-party repair work


• Deal with complaints and follow up on resolutions


• Support check-in and check-out inspections


• Report and investigate anti-social behaviour and liaise with third-party agents


• Liaise with the Utility department and obtain meter readings


• Assess service users’ suitability for properties


• Carry out customer satisfaction surveys


• Liaise with partners supporting tenants, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch and local authorities


• Maintain a safe working environment and report incidents or potential hazards


• Follow lone-working Service Level Guidelines


• Maintain knowledge of and comply with company policies


• Participate in development reviews and complete ad hoc tasks as authorised

Requirements

• Knowledge and practice in housing and tenancy management support


• Knowledge of the housing benefits system and welfare reform in a supported housing environment


• Experience working with vulnerable people with support, care needs and homelessness


• Computer literate


• Knowledge of Microsoft Office packages, particularly Word and Excel


• Good interpersonal skills


• Good communication skills, written and verbal


• Ability to prioritise and manage own workload, time and travel


• Excellent organisational skills


• Accurate recording skills


• Good problem-solving skills


• Experience in managing maintenance issues and scheduling


• Flexible, approachable, positive and enthusiastic


• Full clean UK driving licence


• Experience working within the temporary accommodation sector is desirable

Core Competencies

Demonstrates expertise in housing and tenancy management support, with a strong understanding of the housing benefits system and welfare reform. Capable of effectively managing maintenance issues, conducting inspections, and providing support to vulnerable individuals in temporary accommodation.

Highest-signal resume keywords

• Housing And Tenancy Management Support


• Knowledge Of Housing Benefits System


• Experience Working With Vulnerable People


• Maintenance Issue Management


• Excellent Organisational Skills

Hard Skills

• Property Inspections


• Maintenance Scheduling


• Accurate Recording Skills


• Customer Satisfaction Surveys


• Basic Maintenance Services


• Health And Safety Inspections


• Computer Literacy


• Microsoft Word


• Microsoft Excel


• Reporting And Investigating Anti-Social Behaviour

Soft Skills

• Good Interpersonal Skills


• Good Communication Skills


• Problem-Solving Skills


• Ability To Prioritise Workload


• Flexible And Approachable

Certifications & Qualifications

• Full Clean UK Driving Licence

Industry Keywords

• Supported Housing Environment


• Temporary Accommodation Sector


• Welfare Reform


• Local Authorities


• Social Services

Tools & Technologies

• Salesforce