Housing Officer

Your Place (London) Limited; Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holidays

Gym membership reimbursement

Pension with employer contributions

Career development

Flexible working

Employee socials

IT equipment provided

Discounts

Family-friendly leave

Job summary

Your Place (London) Limited is seeking a Housing Officer to provide a professional, resident-focused housing management service across Your Place accommodation in London. The role covers tenancy management, rent support, void coordination, and compliance, with a DBS check and right to work in the UK.

The position offers a competitive monthly salary (£30,205–£32,965) and a generous benefits package, plus opportunities for professional development and flexible working arrangements.

Qualifications

• Experience in housing, supported housing, homelessness, or other resident-facing roles.
• Organised, professional, compassionate, and able to manage challenging situations fairly.

Responsibilities

• Managing tenancy and licence agreements, sign-ups and move-ins.
• Monitoring rent accounts and supporting arrears prevention.
• Coordinating voids and helping to minimise vacancy periods.
• Responding to housing-related enquiries and resident issues.
• Supporting compliance, property standards and access arrangements.
• Working collaboratively with Finance, Repairs, Support Services and Resident Services teams.
• Maintaining accurate records and contributing to service performance reporting.

Skills

Tenant management

Customer service

Organisation

Communication

Teamwork

Job description

Housing Officer

We’re looking for a Housing Officer to provide a professional, resident-focused housing management service across Your Place accommodation. This is a varied and rewarding role at the heart of housing operations, helping residents sustain their accommodation while ensuring homes are safe, well-managed, and compliant.

Key areas of responsibility include:

• Managing tenancy and licence agreements, sign-ups and move-ins

• Monitoring rent accounts and supporting arrears prevention

• Coordinating voids and helping to minimise vacancy periods

• Responding to housing-related enquiries and resident issues

• Supporting compliance, property standards and access arrangements

• Working collaboratively with Finance, Repairs, Support Services and Resident Services teams

• Maintaining accurate records and contributing to service performance reporting

We're looking for someone with experience in housing, supported housing, homelessness, customer service or another resident-facing role, who is organised, professional, compassionate, and able to manage challenging situations in a firm but fair manner.

Don't miss this opportunity to make a real difference in supporting residents and helping create safe, sustainable homes.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

Monthly salary £30,205 - £32,965

Your Place @ Anchor House

Our offer

• Holidays

  Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays.

• Wellbeing

  We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too.

• Pension

  Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement!

• Career development

  We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body.

• Flexible working

  We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsision, to get the best out of it.

• Employee socials

  Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved!

• Office equipment

  You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing.

• Discounts

  You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme.

• Family friendly

  We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption.

• We've put together this employee benefits package to make sure we give our best so you can give yours!

About Your Place

Your Place where homelessness is solved one person at a time.

Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time.

We run two main servicesfrom our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supportingpeople experiencing homelessness with low to medium support needs,as well as our intensive support service for people who need extra help on their journeys.

You can find out more about how we help people by visiting our website.

Registered Charity No. 1147794 - in England and Wales

Registered Company No. 08075329 - in England and Wales

Registered Office: 81 Barking Road, London, E16 4HB