Housing Officer

Delta Housing; Fobbing; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Learning and development opportunities

Healthcare cash plan

Robust employee reward and recognition

Free and confidential EAP

Volunteering programme

Competitive pension scheme

25 days annual leave pro-rata + 3 days

1 wellbeing day per annum

Hybrid working policy

Job summary

Delta Housing is seeking a Housing Officer in Fobbing, Essex, to deliver effective housing management and support residents in sustaining tenancies. You will handle tenancy issues, build strong customer relationships and work across relevant agencies to ensure compliance and safety.

The role offers hybrid working arrangements with a salary of £33,818 per year, plus learning and development opportunities and a range of employee benefits.

Qualifications

• Excellent interpersonal and customer care skills are required.
• Strong administration and record-keeping ability.
• Ability to communicate effectively with customers, staff and external agencies.
• Teamwork with internal and external partners and customers.
• Ability to use initiative and work with minimal supervision.

Responsibilities

• Create and sustain positive customer relationships across the patch.
• Ensure compliance with tenure conditions and promote positive behaviours.
• Build relationships with police, social services, local authorities and supporting agencies.
• Assist with timely turnover of empty properties and viewings.
• Report health and safety concerns to the relevant department.

Skills

Interpersonal skills

Customer care

Administration

Record-keeping

Effective communication

Teamwork

Initiative

Job description

Housing Officer

Date Posted: 2026-08-21

Location: Fobbing, Essex, GB, SS17 9

Application Deadline: 2026-11-20T00:16:16.453

Job Title: Housing Officer

Salary: £33,818

Contract Type: Full-Time, Permanent

Job Description

We are looking for a Housing Officer to deliver effective housing management services that support residents to sustain their tenancies, understand their rights and responsibilities, and resolve tenancy issues appropriately. This will be achieved by building positive customer relationships, using early intervention and effective tenancy management, providing timely support and signposting, managing tenancies across a designated area, and pragmatically addressing concerns such as ASB, hoarding, safeguarding and unauthorised alterations in line with policies and procedures.

What you'll be doing

• Creating and sustaining positive customer relationships: Be the key contact for customers managing a patch which is tenure blind and being the lead for all matters which affect customers within that remit.
• Compliance: Making sure customers and those residing in and visiting their properties comply with their conditions of tenure, promoting and encouraging positive behaviours through early intervention and where necessary legal enforcement action.
• Building relationships: Creating and sustaining effective internal and external relationships including police, social services, local authorities, fire service, and supporting agencies.
• Property management: Assisting with the effective and speedy turnaround of empty properties, accompanied viewings, transfer inspections, swift lets, and encouraging properties to be let as soon as possible.
• Health and Safety: Ensuring all is done to safeguard customers, such as referrals to support agencies and reporting any health and safety concerns to the relevant department.

What we are looking for

• Excellent interpersonal and customer care skills.
• Excellent administration and record-keeping skills.
• Ability to communicate effectively and sensitively with customers, staff, and external agencies both orally and in writing.
• Team working with internal and external partners, customers, and colleagues.
• Ability to use initiative and work with minimal supervision.
• Please note the office expectancy of this role is as follows: This role will initially be office-based during training, then a minimum of 2 days a week in the office or as per business need.

Benefits

• The salary for this post will be £33,818 per annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• Competitive pension scheme
• 25 days annual leave pro-rata per annum, plus bank holidays, 3 extra days between Christmas and New Year, and 1 wellbeing day per annum.
• 35 hours per week - employees may be able to work flexibly by agreement with their line manager, considering business needs.
• Hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date.