Housing Officer

Grace Eyre; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

One paid celebration day

Cost of living support package

Cycle to work scheme

Volunteer day

Blue Light Card

Enhanced employer pension contribution

Death in service

Employee Assistance

Electric Car Scheme

Training and development

Flexible working opportunities

Job summary

Grace Eyre in West Sussex is seeking a Housing Officer to help people live independently and safely in their homes. You will support the housing waiting list, collaborate with the new business manager and maintain strong relationships with tenants and external partners.

The role requires experience in housing management, tenancy sustainment or related work, plus understanding of housing legislation, safeguarding, and housing benefit. A compassionate, organised professional will thrive here.

Qualifications

• Experience of housing management or tenancy sustainment with knowledge of housing legislation and safeguarding.
• Strong communication, problem‑solving and relationship‑building skills for working with tenants, families and authorities.
• Organised, able to manage a varied caseload and promote independence, choice and inclusion.

Responsibilities

• Support people to live independently and safely in their own homes.
• Assist the Housing team to manage the housing waiting list and liaise with the new business manager.
• Build positive relationships with tenants and respond to housing related issues.
• Work with internal teams and external partners to ensure high‑quality housing support.

Skills

Housing management

tenancy sustainment

Housing legislation

Safeguarding

Communication

Problem solving

Relationship building

Organised

Job description

Grace Eyre is one of the oldest and most innovative charities in the UK. We’re committed to supporting a range of people, including people with an acquired brain injury, physical disabilities, learning disability and autistic people.

Our mission is to provide good homes and pioneering support, connections and experiences led by Our Charter, where voice, choice, growth and happiness lead the way.

Introduction to the role

Our Housing team are expanding and looking for a Housing Officer (West Sussex) to join them! This role will give you the chance to: Make a real difference – support people to live independently and feel secure in their homes Be part of a supportive, friendly team that genuinely cares about what it does Varied and rewarding work – no two days are the same Great opportunity to grow skills and experience in housing and support work.

Outline of the role

You will support people to live independently and safely in their own homes, You will support the Housing team to manage the housing waiting list and work closely with our new business manager Manage a varied caseload, build positive relationships with tenants, Respond to housing-related issues You will work closely with internal teams and external partners to ensure high-quality housing support. This is a rewarding, people‑focused role that suits someone who is organised, confident, and passionate about making a meaningful difference.

Skills/experience needed for the role

You will have experience of housing management, tenancy sustainment, or a similar related role, together with a good understanding of housing legislation, safeguarding, and housing benefit. Strong communication, problem-solving, and relationship-building skills are essential, as you will work closely with tenants, families, local authorities, landlords, and other professionals.

The ideal candidate will be organised, able to manage a varied caseload, and committed to promoting independence, choice, and inclusion for the people we support.

What people we support want

We want someone who is understanding, can support me in my home. Someone kind that will listen to me and what I want.

Equity, Diversity and Inclusion:

No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.

Staff benefits include:

• Enhanced holiday entitlement
• One paid celebration day a year
• Cost of living support package such as rental deposit scheme
• Cycle to work scheme
• One paid volunteering day a year
• Free Blue Light Card
• Enhanced employer pension contribution
• Enhanced death in service
• Employee Assistance
• Electric Car Scheme
• Training and development opportunities
• Flexible working opportunities.

We are also:

• A real living wage employer
• Accredited as a Disability Confident Leader
• Accredited as an Investors in People employer

We will handle any personal information you provide via this form in accordance with our privacy policy.

Please ensure your application includes a full employment history with month and year dates for all employment, education and career breaks. Any gaps must be explained in writing, including the period covered. Due to CQC safer recruitment requirements, applications with incomplete employment histories or unexplained gaps may not be considered.

Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.

You can also apply by completing an accessible application form. If you need one of these please email [e-mail] to request one.