Housing Officer

Service Care Solutions Ltd; Chipping Barnet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in social housing solutions is seeking a Housing Officer to enhance resident experiences in North London. This temporary full-time role involves managing housing schemes and ensuring excellent service standards. Ideal candidates will possess strong communication, problem-solving skills, and prior experience in housing management.

Qualifications

• Previous experience in housing or property management.
• Strong customer service and interpersonal communication skills.
• Excellent analytical and negotiating skills.

Responsibilities

• Manage housing schemes and maintain high standards of service delivery.
• Address resident concerns and maintain compliance with health standards.
• Investigate and resolve anti-social behaviour (ASB) cases.

Skills

Customer service

Interpersonal communication

Problem-solving

Negotiation

Team collaboration

Attention to detail

Job description

Housing Officer
Barnet
Temporary
Full-time
We are recruiting for a Housing Officer to join a team based in North London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.
THE ROLE
As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:

• Actively listening to residents and addressing their concerns promptly.
• Building strong, visible relationships with residents and stakeholders.
• Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
• Investigating and resolving anti-social behaviour (ASB) cases.
• Setting and managing service charges effectively and transparently.
• Collaborating with managing agents and contractors to deliver excellent services.
• Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATE
We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:

• Strong customer service and interpersonal communication skills.
• Tenacity, resilience, and problem-solving abilities.
• Excellent analytical and negotiating skills.
• Effective team collaboration and IT proficiency.
• Attention to detail with the ability to meet deadlines.

THE CONTRACT
Temporary – 3 months ongoing
The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday. HOW TO APPLY
To apply for this role, please email a copy of your CV to [e-mail] or call 01772 208966 to discuss the role in more detail!