Senior Engineer - Platform - Account Setup

black.ai; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading company in employee experience technology seeks a Senior Engineer to join their core platform team. You will be responsible for building and maintaining backend services and APIs, establish system design, and ensure compliance with data handling regulations. This role offers the chance to work on projects that impact user experience profoundly while being part of a diverse and inclusive work environment.

Benefits

Employee Share Options Program

Monthly Camper Life Allowance

Mental wellbeing support

Team building activities budget

Quarterly wellbeing pauses

Extended year-end breaks

Excellent parental leave

5 Social Impact Days a year

MacBook provided

Medical insurance coverage

Qualifications

• Strong commercial experience building backend services and APIs in Kotlin.
• Experience with CI/CD pipelines and infrastructure-as-code.
• A deep understanding of software engineering fundamentals.

Responsibilities

• Design, build, and operate backend services for account platforms.
• Collaborate with Security, Legal, and Product teams for compliance.
• Monitor SLOs to ensure performance and reliability.

Skills

Backend services

API development

Microservices

Distributed architecture

Kotlin

Cloud platforms (AWS)

Education

Degree in Computer Science or related field

Tools

Terraform

Buildkite

Job description

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

We have an exciting opportunity for a Senior Engineer to join our Team Account Setup (TAS). As a core platform team, we are responsible for architecting and building the foundational services that power our customer’s lifecycle within the CA Product. Our platform is a product for the rest of the business, enabling onboarding, customer growth, and enterprise-level management.

The team owns several critical domains, including our core Account services, and External API Gateway configuration. This is an area of immense strategic investment as we evolve our platform to support Enterprise scale customers across the world, support customer success to deliver truly exceptional support and uplift for those customers, and a new, powerful hierarchical account model for our largest customers.

You will:

• Design, build, and operate the critical backend services, Kafka publishers, consumers and APIs that form the foundation of our account platform.
• Ensure the services you build are highly reliable, performant, and observable, establishing and monitoring SLOs to guarantee platform stability for all customers, internal and external.
• Own the end-to-end lifecycle of our core Account data products, both synchronous and asynchronous, ensuring they are well-designed, documented, and meet the needs of our internal product, engineering, Sales and Customer Success teams.
• Collaborate closely with Security, Legal, and Product stakeholders to ensure we are responsibly managing customer account data and PII in line with our privacy and compliance (eg: GDPR) requirements.
• Act as a technical leader and mentor within the team, guiding design decisions and elevating the engineering practices of those around you.

You have:

• Strong commercial experience building backend services and APIs in (preferably) Kotlin.
• Proven experience with API design principles (e.g., REST), microservices and distributed architecture.
• Solid skills in building, testing, and operating services on major cloud platforms (eg: AWS).
• Experience with CI/CD pipelines and infrastructure-as-code (e.g., Buildkite, Terraform, CloudFormation).
• A deep understanding of software engineering fundamentals, including data structures, algorithms, and system design.

Also desirable:

• Familiarity with API Gateways (e.g., KrakenD) and Identity/Authentication protocols (e.g., OAuth2).
• Hands on Experience with distributed architecture/systems (e.g., Kafka, AWS SQS/SNS).

You are:

• A passionate collaborator: Our team is central to the business, and you'll be working closely with other engineers, product managers, and stakeholders from sales and customer success to deliver high-impact outcomes.
• Focused on the end-user: You think deeply about how your work enables others. You treat our internal engineering teams as your customers and strive to provide them with a world-class platform experience.
• A pragmatic engineer: You understand the complexities of building foundational services and platforms. You ask "why" before jumping into solutions and can confidently balance long-term strategic vision with short-term needs and trade-offs.
• Aligned with our values: You can check them out here: CA Values and you're excited to demonstrate them through your working practice.
• A self-motivated systems-thinker: You thrive on solving complex, ambiguous problems at their root. You take the initiative to get the context you need to work effectively and proactively seek support when required.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [e-mail].