Housing Manager

TN United Kingdom; Forest of Dean; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Housing Manager, where your leadership will inspire a dedicated team to provide exceptional neighbourhood management services. You'll play a crucial role in ensuring that every tenant has access to a warm, safe, and affordable home. This position allows you to advocate for tenants, develop effective action plans, and collaborate with local partners to create positive outcomes. If you're passionate about making a real difference in your community and thrive in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in a tenancy or housing environment with expert knowledge of neighbourhood services.
• Ability to listen and act on tenant feedback effectively.

Responsibilities

• Coordinate and manage neighbourhood and estate management services.
• Support tenants to avoid crisis and maintain their tenancies.

Skills

Team Management

Customer Service

Housing Legislation

Neighbourhood Services

Education

Experience in Housing Management

Relevant Certifications

Job description

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Come make a real difference as one of our Housing Managers!

Everyone should have a warm, safe, affordable home. As our Housing Manager, you’ll play a starring role in making this a reality for thousands of people living in our communities.

The housing team is the heartbeat of our organisation. As our Housing Manager you’ll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You’ll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on.

You’ll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants – helping them to avoid crisis and maintain their tenancies.

What you’ll bring to the team

You’ll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus.

You’ll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve – creating a case conferencing approach across teams and with external partners.

Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need.

What we are looking for

An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.

Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.

A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.

The ability to listen and learn but most importantly to act on what you’re hearing.

About the team

The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it’s working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support – doing the right thing for our tenants is at the heart of everything this team does.

We’ve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we’ve started to reshape the team to enable us to provide truly localised neighbourhood housing services.

Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them!

We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods.

This means we have some great new roles to advertise over the next few weeks.

So, if you’re looking to make a real difference in your community and want to be part of a great team get in touch!