Housing Manager

Home Group Limited; City of Edinburgh; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading housing organization in Scotland is seeking a Housing Manager to provide face-to-face customer support in Edinburgh, Fife, and West Lothian. You will manage neighborhoods and ensure customer satisfaction by tackling issues proactively. Ideal candidates will have housing sector experience and a willingness to achieve Level 3 certification from the Chartered Institute of Housing. This role offers competitive salary and benefits including paid health cash plan and generous leave policies.

Benefits

34 days leave including bank holidays

Health cash plan

High-street discounts

Career growth opportunities

Qualifications

• Experience in the housing sector and understanding of housing management, housing law, and Universal Credit.
• Willingness to work towards Chartered Institute of Housing Level 3 certification.
• Super-organised, methodical, proactive self-starter with a can-do attitude.
• Resilience to handle challenging complaints.
• Confident working with external partners & stakeholders such as local authorities, MPs, etc.
• Able to work independently in local estates.

Responsibilities

• Look after a number of patches and neighbourhoods.
• Proactively manage anti-social behaviours and respond to customer queries.
• Manage the voids process including liaising with local authorities.
• Carry out estate inspections and engage with contractors on site.

Skills

Experience in the housing sector

Understanding of housing management

Strong communication skills

Team player

Proactive self-starter

Education

Chartered Institute of Housing Level 3 certification (willingness to work towards)

Job description

Housing Manager

Salary up to £32,000 per annum depending on experience, skills and qualifications, plus great benefits including Health Cash Plan

Permanent, full time (37.5 hpw), Edinburgh, Fife and West Lothian. We can’t offer a CoS for this role.

Overview

Join us as a Housing Manager at Home Group in our awesome housing team in Edinburgh, Fife and West Lothian. You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first‑class customer service, delivering our customer promise every day!

Responsibilities

• Look after a number of patches and neighbourhoods.
• Proactively manage anti‑social behaviours, respond to customer queries and complaints.
• Manage the voids process including liaising with local authorities.
• Carry out estate inspections, engage and meet with contractors on site, and record routine safety and compliance checks.

Why join us

This is more than a job; it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

Qualifications

• Experience in the housing sector and understanding of housing management, housing law and, ideally, Universal Credit.
• Willingness to work towards Chartered Institute of Housing Level 3 certification.
• Super‑organised and methodical, proactive self‑starter with a can‑do positive attitude.
• Resilience to handle challenging complaints.
• Confident working with external partners & stakeholders such as local authorities, MPs, etc.
• Team player but able to work independently in local estates.

Practical bits

This is a hybrid role and in an average week you’ll spend days working from our community patches. Working hours are 9 AM to 5:30 PM Monday to Friday with flexibility. A valid driving licence and a vehicle insured for business purposes are required. Mileage will be paid. You must have a Standard DBS check (paid by the company).

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use as you wish), increasing to 39 with the option to buy five more, and time off for volunteering.
• Health cash plan saving you up to £1,140 per annum. Covers costs (and your children’s, if you have them) for dental, optical, prescriptions, alternative therapies and more.
• Over 800 high‑street discounts on groceries, holidays and days out. Save money on a new phone, bike or car.
• Opportunity to grow your career with Home Group. We’re the 10th best place in the UK for wellbeing. Our tools and support help you when you need them.

How to apply

Roles can close early, so don’t wait. For reasonable adjustments, email Home Group HR.