Housing Manager

TDL Import; Birmingham; On-site; GBP 41,000 - 50,000; Full time

Job summary

A leading company is seeking a Housing Manager to enhance estate services for tenants and leaseholders. The role involves managing a caretaking team, ensuring compliance with health and safety standards, and delivering excellent customer service. Ideal candidates will possess strong management and leadership skills, with a commitment to service improvement and teamwork.

Qualifications

• Strong management and leadership skills required.
• Experience in Housing Management or facilities cleaning services is essential.
• Excellent communication and customer service skills necessary.

Responsibilities

• Manage a large estate caretaking team across multiple sites.
• Oversee financial and physical resources for service improvements.
• Ensure compliance with health and safety standards.

Skills

Management skills

Leadership skills

Communication skills

Teamwork

Customer service

Education

Experience within Housing Management

Experience in facilities cleaning services

Job description

Housing Manager – Estate Services Team

Permanent

Grade 5 - £41,511 - £49,764

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are seeking an individual with strong management and leadership skills to join the estate services team and assist in improving services for our tenants and leaseholders.

The role involves collaborating closely with colleagues across City Housing, the wider council, partners, contractors, external stakeholders, and tenants/leaseholders.

We require someone who works well within a team, is committed, motivational, enthusiastic, and dynamic to enhance our estate-based services. Leading service improvement citywide is crucial for success in this position, aligned with the Social Housing Regulation Act 2023 framework.

Responsibilities include managing a large, flexibly deployed estate caretaking team across multiple sites, overseeing financial and physical resources, and developing service improvements.

You will lead the cleaner greener agenda, ensuring cleanliness, appearance, maintenance, and health and safety standards of our neighbourhoods, and manage related resources. Effective inspection and monitoring systems for performance, cleaning, maintenance, and health and safety standards of high- and low-rise blocks, communal areas, land, and assets must be maintained and implemented.

This role offers a chance to influence a high-profile front-line service, with opportunities for personal growth and development. Training for the role will be provided.

As part of a public-facing housing management service, you should possess a strong desire to deliver a top-tier customer experience, including identifying and implementing service improvements. Excellent communication skills are required for interacting with tenants/leaseholders and estate-based teams throughout neighbourhoods.

Requirements of the role include:

• Working flexibly across various sites/locations
• Attending training sessions for the role is mandatory
• Experience within Housing Management/facilities cleaning services

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.