Housing Management Coordinator

Home Group; Gloucester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A housing association in England is seeking a Housing Management Coordinator to manage tenancy support for customers in Cheltenham and Gloucester. The role includes overseeing housing management duties, engaging with tenants, and ensuring compliance with health and safety standards. Ideal candidates will have applicable housing management experience and a proactive, organized approach. This position offers competitive pay and great benefits, including extensive leave and health cash plans.

Benefits

34 days leave including bank holidays

Health cash plan

High street discounts

Career development opportunities

Support for employee wellbeing

Qualifications

• Experience in managing a housing management caseload.
• Knowledge of re-letting of rooms or units and taking formal tenancy action.
• Ability to work independently while influencing diverse people.

Responsibilities

• Support customers by engaging them in their tenancies.
• Help customers with housing benefit claims.
• Issue and sign warning letters and notices as needed.
• Prepare rooms for new customers within set timescales.
• Ensure health and safety compliance and maintenance standards.

Skills

Housing management experience

Rent collection

Team leadership

Initiative and organization

Collaboration

Job description

Overview

Housing Management Coordinator
Cheltenham and Gloucester
Permanent, full time (37.5 hpw), Monday to Friday
£25,838 to £26,645 per annum and great benefits including Health Cash Plan

This is a great opportunity for a Housing Management Coordinator to join our team here in Cheltenham and Gloucester. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Responsibilities

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bedsits and flats within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

What you’ll bring

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• A lead role within the team, offering guidance and support to colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Notes

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

Our team

You’ll join Debbie Senior Client Service Manager and soon to join our new Client Service Manager and the Cheltenham and Gloucester team, we’re super passionate about what we do! We are proud at what we do and great as a team.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. S ometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]